JESSICA JOHNSON
Phoenix,AZ
Summary
Experienced server with a passion for delivering first-class service to all dining patrons. Known for friendly and outgoing attitude, excels in creating a welcoming atmosphere. Natural leader thriving in fast-paced environments with excellent multitasking skills. Works seamlessly within a team, dedicated to providing high-energy and top-quality restaurant experiences for valued guests.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Nobu
03.2024 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Server
The Oceanaire Seafood Room
01.2010 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Server
Ruth's Chris's Steakhouse
01.2008 - 01.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
St Paul Grill
01.2000 - 01.2010
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
The Court of Master Sommeliers
Minneapolis, MNHigh School Diploma -
HENRY SIBLEY HIGH SCHOOL
West St. Paul, MNSkills
Highest PPA in corporation for 11 straight years
- Trained incoming staff
- Assisted in covering for management
- Ran trade shows/special events
- Wine pairing knowledge
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- High-volume dining
- Sales Techniques
Custom
SOMMELIER- LEVEL I, High School Graduate, HENRY SIBLEY HIGH SCHOOL
Custom
- ADAM BARTOS, The Capital Grille, atbbarty I 4@gmail.com, 651-399-2491
- RYAN RINDT, The Capital Grille, ryanrindt@gmail.com, 612-803-3262
- JOHN WEISMANN, Black Walnut Technical Sales, jakeweismann@mac.com, 651-329-2388
- KAMPHEAK ORFEI, The Oceanaire Seafood Room, kchunn@yahoo.com, 612-802-4477
Certification
Level One Sommelier
Custom
From a family people that did not appreciate or love food and a childhood of only fried noodles and PB&J, I have developed a love of cooking and consistently challenge myself to create unique and creative dishes and to master the classics.
Timeline
Wait Staff Member
Nobu
03.2024 - Current
Server
The Oceanaire Seafood Room
01.2010 - 01.2023
Server
Ruth's Chris's Steakhouse
01.2008 - 01.2010
Server
St Paul Grill
01.2000 - 01.2010
The Court of Master Sommeliers
High School Diploma -
HENRY SIBLEY HIGH SCHOOL