Jessica Johnson
Fort Belvoir,VA
Summary
Dynamic and results-driven professional with extensive experience in team leadership, operational management, and recruitment support, seeking to leverage expertise in strategic planning, staff development, and process optimization. Proven track record in fostering high-performing teams, improving efficiency, and delivering exceptional client and customer experiences. Eager to contribute to a values-driven organization where I can continue to grow, lead, and inspire teams toward achieving company goals and operational excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager, Recruiter Assistant
SLONE PARTNERS
Remote
01.2021 - Current
- Manages and optimizes the performance of the Recruiter Assistant (RA) team, enhancing overall effectiveness through leadership, mentorship, and development
- Oversees recruitment, selection, orientation, and training to build a skilled team and conducts comprehensive performance evaluations
- Develops and maintains documentation, including script templates, training plans and documents, and SOPs, and ensures clarity, grammar, and consistency in team communication
- Regularly audits and monitors search activities and pipelines for accuracy and timely candidate actions
- Collaborates with senior leadership and other departments to improve operational efficiency, establish strategic goals, and manage projects and priorities effectively
- Addresses staffing needs, facilitates conflict resolution, and provides backup support during high workload periods
- Maintains proficiency in organizational platforms, enforces quality standards, and ensures compliance with company guidelines
- Develops communication plans, supports team development, and adapts to changing requests while upholding the Slone Partners brand and standards.
Supervisor, Recruiter Assistant
SLONE PARTNERS
Remote
02.2012 - 01.2021
Store Manager
STARBUCKS
Maryland & Florida
09.2001 - 09.2010
- Experienced in managing daily, weekly, and periodic financial reports, payroll, scheduling, and ordering to drive operations and maximize sales and profitability
- Ensured accuracy in cash handling and register functions while adhering to company policies, standards, and procedures
- Oversaw staffing, including recruiting, hiring, termination decisions, and scheduling to meet business needs
- Trained, developed, and mentored team members, fostering a culture of empowerment and collaboration to achieve store goals
- Delivered comprehensive training in food preparation and customer service, facilitated classroom learning, and provided ongoing performance feedback
- Conducted formal performance and salary reviews, addressed employee concerns, and resolved complaints with professionalism
- Enhanced customer experiences through exceptional service, effective product presentation, in-store marketing, and maintaining store cleanliness
- Resolved customer issues to ensure satisfaction, fostering brand loyalty and repeat business
- Utilized business data to evaluate operations, reduce waste, forecast supply needs, and implement revenue development strategies
- Managed inventory control, restocking, and supply ordering based on forecasting and past trends
- Also served as a Classroom Facilitator and Coach Mentor, guiding new store managers through the Manager Training Program for successful leadership transitions.
Assistant Store Manager
STARBUCKS
Gaithersburg, Maryland
10.2000 - 09.2010
- In training for Store Manager position
- Performed all managerial duties under the supervision of the Store Manager, focusing on operational excellence and team leadership.
Shift Supervisor
STARBUCKS
Gaithersburg, Maryland
02.2000 - 10.2001
- Demonstrated expertise in anticipating customer and store needs by continuously assessing the environment and identifying cues for action
- Communicated essential information to management to ensure team responsiveness and maintain a welcoming 'Third Place' atmosphere
- Played a key role in training new team members by reinforcing positive performance and providing respectful coaching
- Fostered a positive team dynamic by recognizing and addressing changes in morale or performance with management
- Delivered exceptional customer service by prioritizing customer needs, building connections, and responding promptly to requests
- Adhered to operational policies for cash handling, safety, and security, ensuring a safe environment for both customers and staff
- Consistently prepared high-quality beverages and food products in line with recipe standards and presentation guidelines while maintaining adherence to health, safety, and sanitation protocols
- Maintained a reliable and punctual attendance record to support smooth shift operations.
Barista
STARBUCKS
Gaithersburg, Maryland
12.1999 - 02.2000
- Skilled in enhancing customer experience through a welcoming demeanor and attentive service
- Proficient in accurately processing transactions with point-of-sale (POS) systems, handling cash, credit, and mobile payments
- Demonstrated ability to prepare and serve beverages and food orders to high standards while informing customers of daily specials and making tailored recommendations
- Maintained a clean and safe store environment, adhering to health and safety regulations
- Effectively resolved customer concerns in high-pressure situations, balancing multiple priorities while suggesting new menu items and process improvements based on customer feedback.
Administrative Assistant & Laboratory Tech
NATIONAL INSTITUTES OF HEALTH
Bethesda, Maryland
12.1999 - 02.2000
- Collected and tracked data, ensuring accuracy and consistency in reports and documentation
- Reviewed and verified the accuracy of documents and reports
- Conducted research in files and databases to gather necessary information
- Consolidated data into clear and effective presentation formats
- Managed office files and records, maintaining organized and accessible documentation
- Processed correspondence and served as an administrative liaison with other offices
- Screened telephone calls, provided information, and handled inquiries
- Performed office automation duties using software applications, including email, calendars, spreadsheets, and databases
- Prepared travel authorizations and vouchers, managed timekeeping for office staff, and executed other administrative functions
- Assisted with procurement tasks, including sourcing and acquiring office supplies and equipment
- Supported lab duties as needed, contributing to various operational tasks.
Education
Some College (No Degree) - Biology
Montgomery College
RockvilleSkills
- Client/Customer service
- Management
- Oral and written communication skills
- Training and development
- Standard Operating Procedures (SOP) Development
- Time management
- Detail oriented
- Analyzing data
- Telephone etiquette
- Leadership and mentoring
- Problem-solving
- Data entry/management
- Project Management
- Microsoft Office
- Organizational
- Adaptability
- Interpersonal skills
Certification
- Currently studying to complete PMP Certification
Timeline
Manager, Recruiter Assistant
SLONE PARTNERS
01.2021 - Current
Supervisor, Recruiter Assistant
SLONE PARTNERS
02.2012 - 01.2021
Store Manager
STARBUCKS
09.2001 - 09.2010
Assistant Store Manager
STARBUCKS
10.2000 - 09.2010
Shift Supervisor
STARBUCKS
02.2000 - 10.2001
Barista
STARBUCKS
12.1999 - 02.2000
Administrative Assistant & Laboratory Tech
NATIONAL INSTITUTES OF HEALTH
12.1999 - 02.2000
Some College (No Degree) - Biology
Montgomery College