Jessica Johnson
Bear,DE
Summary
Pleasant and well-organized with experience in hospitality-related roles. Experienced with housekeeping, food, and guest service operations and ensuring compliance with cleanliness standards. Utilizes strong organizational skills and attention to detail to maintain high levels of guest satisfaction.
Overview
8
8
years of professional experience
Work History
Housekeeping
Sandy Cove Ministries
06.2024 - Current
- Enhanced customer satisfaction by providing sanitary hotel rooms
- Ensured clean workspace and building by vacuuming, sweeping, dusting, mopping, and sanitizing rooms, windows, hallways, lobbies, and stairwells
- Maintained organization by tidying rooms, workspace, and toiletries
- Replenished supplies
- Collaborated with team members to fold bedsheets and towels
- Changed linens
- Made beds
- Laundry
- Room, lobby, hallway, and stairwell inspection
- Enhanced customer satisfaction by providing a well-kept dining hall and cafe space
- Ensured clean and organized dining hall and cafe
- Handled food
- Made drinks such as different types of coffee, smoothies, and refreshers
- Assisted in office work and provided front desk assistance
Cashier
Cairn University
01.2021 - 12.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined checkout process for increased efficiency and reduced waiting times
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
Food and Guest Services
Tonto Rim Christian Camp
06.2020 - 08.2023
- Enhanced kitchen efficiency by streamlining food preparation processes and optimizing workspace organization
- Reduced food waste by implementing proper storage techniques and closely monitoring inventory levels
- Maintained a clean and sanitary work environment, adhering to strict health and safety guidelines
- Collaborated with the head chef to develop new menu items, incorporating seasonal ingredients and customer feedback
- Assisted in training new kitchen staff members, ensuring they were familiar with equipment usage and safety procedures
- Delivered consistent meal quality by following standardized recipes and portion control protocols
- Improved customer satisfaction by addressing dietary restrictions and special requests in a timely manner
- Supported overall restaurant operations through effective communication with front-of-house staff during peak service hours
- Ensured timely delivery of dishes by coordinating efforts between cooking stations during busy service times
- Contributed to positive workplace culture by maintaining a professional demeanor under pressure while fostering teamwork among colleagues
- Increased knowledge of food allergies and dietary requirements, enabling better accommodation for guest needs
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions
- Contributed to running activities and ensuring guest safety and wellbeing
Food Service
Harvey Cedars Bible Conference
06.2022 - 07.2022
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly
Summer Camp Counselor
Red Lion Christian Academy
06.2017 - 08.2018
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns
Education
B.A. - Psychology
Cairn University
Langhorne, PA12.2023
Skills
- Communication
- Problem solving
- Adaptability
- Flexibility
- Customer service
- Customer assistance
- Creativity
- Detail-oriented
- Organization
- Listening
- Multitasking
- Time management
- Positive attitude
- Housekeeping skills
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Safe food service knowledge
Timeline
Housekeeping
Sandy Cove Ministries
06.2024 - Current
Food Service
Harvey Cedars Bible Conference
06.2022 - 07.2022
Cashier
Cairn University
01.2021 - 12.2023
Food and Guest Services
Tonto Rim Christian Camp
06.2020 - 08.2023
Summer Camp Counselor
Red Lion Christian Academy
06.2017 - 08.2018
B.A. - Psychology
Cairn University
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