Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Johnson

South Saint Paul,MN

Summary

Accomplished District Manager with a proven track record at ACR Subway, enhancing store performance and customer satisfaction. Expert in budget management and staff development, I excel in interpersonal communication and team leadership, driving growth and fostering a culture of excellence. Achieved significant targets by mentoring and supporting sales teams effectively.

Overview

17
17
years of professional experience
1
1
Certification

Work History

District Manager

ACR Subway
Little Canada, MN
03.2008 - Current
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Resolved customer complaints regarding sales and service.
  • Directed and coordinated products, services and sales activities.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Supported sales team members to drive growth and development.

Server Trainer

Outback Steakhouse
Inver Grove Heights, MN
07.2021 - 11.2024
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Explained goals and expectations required of trainees.

Overnight Server

Perkins Family Restaurant
West St Paul, MN
10.2016 - 04.2017
  • Presented menus and answered questions regarding items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Cleaned tables and chairs to prepare dining area for next customers.

Education

High School Diploma -

Woodbury High School
Woodbury, Mn
06-2004

Skills

  • Budget management
  • Customer relations
  • Staff development
  • Customer service
  • Employee scheduling
  • Interpersonal communication
  • Training and coaching
  • Team leadership

Certification

  • Serv safe certification

Timeline

Server Trainer

Outback Steakhouse
07.2021 - 11.2024

Overnight Server

Perkins Family Restaurant
10.2016 - 04.2017

District Manager

ACR Subway
03.2008 - Current

High School Diploma -

Woodbury High School
Jessica Johnson