JESSICA JOHNSON
Spring,TX
Summary
Dedicated Customer Service and Data Entry Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team or independent to reach personal and business goals. Known for successfully handling escalated customer concerns and projects while maintaining accuracy in documentation.
Overview
2
2
years of professional experience
Work History
Data Entry Clerk
McKesson
07.2024 - Current
- Gather information from customers, clients, or other sources
- Enter data into a database or system
- Check for errors, redundancies, or omissions
- Add new or revised information to the database
- Sort and catalog data for easy reference
- Perform regular backups to ensure data preservation
- Create reports from the data
- Find and provide data to team members or others as requested
- Organize and maintain paper and digital files
- Protect data from unauthorized access and use administrative, physical, and technical safeguards to protect PHI.
RECORD RETRIVAL SPECIALIST
Datafied
03.2024 - 07.2024
- Requesting patient medical records from various healthcare providers
- Tracking the status of record requests
- Reviewing records for completeness and accuracy
- Maintaining electronic databases of patient records
- Compiling and organizing records for legal or clinical purposes
- Ensuring compliance with HIPAA guidelines when handling patient information
- Making inbound and outbound calls.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
03.2023 - 10.2023
- Addressing patient inquiries regarding appointments, billing, insurance, medical records, and general healthcare questions.
- Collecting and verifying patient information, including demographic details and insurance information.
- Handling patient complaints and concerns in a timely and professional manner, escalating issues to appropriate personnel when necessary
- Explaining available healthcare services, treatment options, and facility policies to patients.
- Updating patient information accurately within the electronic health record system.
- Protecting patient privacy by following HIPAA guidelines when handling sensitive medical information.
Education
Associate of Science - Nursing
Houston Community College
Houston, TX12-2026
High School Diploma -
Davis High School
Houston, TX06-2015
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Problem-solving
- Administrative support
Timeline
Data Entry Clerk
McKesson
07.2024 - Current
RECORD RETRIVAL SPECIALIST
Datafied
03.2024 - 07.2024
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
03.2023 - 10.2023
Associate of Science - Nursing
Houston Community College
High School Diploma -
Davis High School
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