Jessica Johnson
Millersview,TX
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
22
22
years of professional experience
Work History
Business Owner
Concho Park Marina
Millersview, TX
09.2019 - Current
- Client Relationship Executive.
- Reviewed financial statements and sales or activity reports to measure. productivity or goal achievement.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Implemented successful business strategies to increase revenue and target new markets.
- Interviewed, trained and supervised employees.
- Ensured compliance with all local laws and regulations related to the business operations.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs & costumer service.
- Determined pricing for products or services based on costs and competition.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Managed inventory levels to meet customer demand while minimizing costs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Oversaw/managed daily operations of the business and provided guidance when needed.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Scheduled maintenance activities for equipment used by the business.
- Identified and recruited staff members, including managers and sales personnel.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Negotiated contracts with vendors for supplies and services.
- Formed and sustained strategic relationships with clients.
- Updated website content regularly according to current trends within target markets.
- Managed errands and other essential duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Receptionist
Salon
Midland, TX
09.2016 - 05.2020
- Assisted with special projects assigned by management when required.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Managed company database and ensured the accuracy of contact information.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Coordinated company events with venues and advised staff of pertinent details.
- Maintained daily calendars/ planned daily office events.
- Answered large number of calls and emails daily.
- Responded to inquiries from internal staff members regarding office operations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Monitored office supplies inventory and placed orders when necessary.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Transmitted information or documents to customers through email.
- Investigated and analyzed client complaints to identify and resolve issues.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Parent Teacher Association-President/Fundraiser/Volunteer
Greathouse Elementary
Midland, TX
08.2013 - 06.2018
- Developed an online system to manage volunteer sign-ups, donations, and event registration.
- Managed social media accounts used to promote upcoming events or fundraisers.
- Worked closely with other community organizations to plan joint programs or services that benefit students.
- Assisted in organizing special activities such as book fairs or bake sales.
- Facilitated communication between parents, teachers, and administrators through email blasts and newsletters.
- Engaged in strategic planning sessions to develop long-term goals for the organization's success.
- Collaborated with faculty to create a budget for the organization's events and activities.
- Organized and chaired weekly Parent Teacher Organization meetings.
- Signed and approved budgets for new funding and program initiatives.
- Recruited volunteers for various tasks associated with organizing events.
- Secured sponsorships from local businesses for PTA initiatives.
- Created marketing materials to promote upcoming PTA events and fundraisers.
- Provided support to other board members when needed during times of transition or conflict resolution.
- Executed on-time, under-budget project management to adhere to project road map.
- Maintained accurate records of membership dues payments and donations received by the organization.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Coordinated with school administrators on policy changes related to the PTA.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Communicated and collaborated well with educators from various grade levels.
- Identified appropriate community resources and provided referrals for services.
- Supported students throughout academic instruction and assignments.
- Facilitated communication between students, teachers, and parents.
- Assisted children at stations during small-group learning periods.
- Promoted good communication between home and school by responding promptly to phone calls or emails from parents.
- Supplied one-on-one attention to each student during group activities.
- Encouraged parental involvement through organizing events such as open houses.
- Supported classroom teacher with daily instruction and management of student activities.
- Collaborated with other teachers, administrators, and parents to ensure the best possible educational experience for students.
- Prepared classroom materials and educational resources for daily lessons.
- Managed classroom technology and assisted students in using educational software.
- Assisted with the organization and implementation of classroom projects and events.
- Provided clerical support to teachers, such as photocopying and organizing materials.
- Supervised students during non-instructional times, including lunch and recess.
- Collaborated with teachers to adapt materials to meet diverse learning needs.
Classroom Supervisor
Chosen Generation school
Midland, TX
01.2003 - 06.2008
- Administered standardized tests.
- Ensured that all safety protocols were followed in the classroom.
- Developed positive relationships with parents and guardians through regular communication about their child's academic performance or behavioral issues.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Conducted individual and group counseling sessions with students as needed.
- Assisted Administrator with preparing materials for upcoming events or field trips.
- Attended faculty meetings, parent-teacher conferences, school events. as needed.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Maintained accurate records of student attendance and grades in accordance with district policy.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Promoted a respectful learning atmosphere by setting an example for proper social interaction among peers and adults alike.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Organized materials, displays, bulletin boards. to enhance the classroom environment.
- Supervised recess activities to ensure a safe environment for students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Remained calm and patient in student interactions to support individual growth and development.
- Led students through safety procedures.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Participated in workshops, trainings and conferences to improve educational skills.
- Prepared and graded subject tests for students.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Facilitated team building activities among staff members to promote collaboration within the school community.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Intervened in conflicts between students, resolving them peacefully and fairly.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Collaborated with other staff members on strategies for addressing challenging behaviors.
- Supervised students throughout day, both in classroom and outside during breaks.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Chosen Generation- A.C.E Homeschooling
Midland, TX05-2003
A.C.E - Supervisor/classroom Convention & Training
Skills
- Sales oversight
- Vendor relationship management
- Resources allocation
- Relationship building
- Social media marketing
- Work Planning and Prioritization
- Task delegation
- Staff management
- Project management
- Operations management
- Quality assurance
- Customer relations
- Talent allocation
- Customer service
- Business administration
Timeline
Business Owner
Concho Park Marina
09.2019 - Current
Receptionist
Salon
09.2016 - 05.2020
Parent Teacher Association-President/Fundraiser/Volunteer
Greathouse Elementary
08.2013 - 06.2018
Classroom Supervisor
Chosen Generation school
01.2003 - 06.2008
High School Diploma -
Chosen Generation- A.C.E Homeschooling
A.C.E - Supervisor/classroom Convention & Training
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