Jessica Johnson
Bear,DE
Summary
Cairn University graduate with a B.A. in Psychology and a proven track record of greatly enhancing customer experiences. My expertise in communication and adaptability, coupled with a commitment to maintaining high standards of service, has consistently improved customer satisfaction.
Overview
8
8
years of professional experience
Work History
Hospitality Assistant
Sandy Cove Ministries
North East, MD
06.2024 - Current
- Performed daily cleaning duties.
- Organized special events such as weddings, conferences, birthday parties.
- Set up tables in between patrons to reduce wait times.
- Assisted with setting up tables for events and functions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Welcomed customers to property and offered immediate assistance with needs.
- Assisted guests by promptly responding to questions, requests and concerns.
- Filled condiments and napkin containers during slack periods.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided helpful information to guests about the hotel facilities and services.
- Coordinated room bookings, check-ins, and check-outs.
- Resolved customer complaints quickly and professionally while maintaining a positive attitude.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Ensured all areas of the hotel were clean, tidy, and well maintained.
Cashier
Pioneer College Caterers at Cairn University
Langhorne, PA
01.2021 - 12.2023
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Restocked when needed.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed efficient and accurate cash, check, debit, and credit card payments.
- Greeted customers promptly and responded to questions.
- Collected payments and provided accurate change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
Guest Service Representative
Tonto Rim Christian Camp
Payson, AZ
06.2020 - 08.2023
- Monitored food service operations to ensure compliance with health standards.
- Maintained sanitary dining area by wiping tables and food service stations.
- Assisted in setting up and breaking down food service areas.
- Scheduled and coordinated the work of food service staff, ensuring efficient operation.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Prepared workstations with ingredients and tools to increase efficiency.
- Assisted with inventory management and restocking supplies as needed.
- Made meals in accordance with company standards and requirements.
- Delivered food orders promptly and accurately to guests tables.
- Assisted in camp activities.
- Managed inventory and maintenance of camp equipment and supplies, ensuring resources were available and in good condition.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Ensured compliance with health and safety guidelines to prevent accidents and spread of illnesses.
Food Service Assistant
Harvey Cedars Bible Conference
Harvey Cedars, NJ
06.2022 - 07.2022
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Inspected all bakery products and removed any found to possess defects.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Baked fresh desserts for guests.
Daycare Assistant
Red Lion Christian Academy
Bear, DE
08.2018 - 12.2018
- Introduced learning activities and imaginative play to teach children to explore.
- Provided supervision and care to preschool-aged children.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Coordinated outdoor activities that encouraged physical activity and awareness of nature.
- Secured indoor and outdoor premises to protect children.
- Worked collaboratively with other staff members to ensure a safe environment for all students.
- Facilitated group activities to promote teamwork and social skills among children.
Camp Counselor
Red Lion Christian Academy
Bear, DE
05.2017 - 08.2018
- Organized and supervised camp activities.
- Assisted in the planning and execution of special events.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Maintained accurate records of attendance, behavior, and medical information for each camper.
- Coordinated and led group activities for campers.
- Maintained cleanliness of kitchen and dining area to ensure health and safety standards were met.
- Supervised a team of kitchen staff during meal preparation times.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Prepared nutritious meals for campers, staff members, and visitors in accordance with dietary requirements.
- Ensured all food items were stored safely and properly labeled.
- Monitored inventory to maintain proper supply level.
Education
Bachelor of Arts - Psychology
Cairn University
Langhorne, PA12-2023
Skills
- Communication
- Conciseness
- Friendliness
- Active listening
- Respect
- Clarity
- Empathy
- Dependability
- Professionalism
- Initiative
- Accountability
- Adaptability
- Commitment
- Time management
- Self-motivation
- Integrity
- Discipline
- Responsibility
- Empathy
- Honesty
- Patience
- Organization
Timeline
Hospitality Assistant
Sandy Cove Ministries
06.2024 - Current
Food Service Assistant
Harvey Cedars Bible Conference
06.2022 - 07.2022
Cashier
Pioneer College Caterers at Cairn University
01.2021 - 12.2023
Guest Service Representative
Tonto Rim Christian Camp
06.2020 - 08.2023
Daycare Assistant
Red Lion Christian Academy
08.2018 - 12.2018
Camp Counselor
Red Lion Christian Academy
05.2017 - 08.2018
Bachelor of Arts - Psychology
Cairn University
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