Jessica Johnson
Buckhannon
Summary
Dynamic leader with proven operations management and team-building skills honed at Little Caesars Pizza. Excelled in enhancing customer experience and streamlining processes, achieving significant improvements in employee training and inventory management. Skilled in fostering strong relationships and adept at problem resolution, demonstrating a rapid learning ability in fast-paced environments.
Overview
14
14
years of professional experience
Work History
General Manager
Little Caesars Pizza
09.2021 - Current
- Create weekly orders, and track daily inventory.
- Develop weekly schedules for over 20 employees.
- Hire and train employees in various roles.
- Communicate and implement new policies, procedures, and products.
- Manage the everyday operations of multiple employees.
- Manage and track cash transactions for multiple employees.
Assistant Manager
Little Caesars Pizza
06.2019 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate and Supervisor
Walmart
08.2011 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Supervisor over multiple departments.
- Tracked new deliveries and inventory for multiple departments.
Education
Diploma - Arts
Buckhannon Upshur High School
Buckhannon, WV05.2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Quick learner
Timeline
General Manager
Little Caesars Pizza
09.2021 - Current
Assistant Manager
Little Caesars Pizza
06.2019 - 09.2021
Sales Associate and Supervisor
Walmart
08.2011 - 09.2021
Diploma - Arts
Buckhannon Upshur High School
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