Jessica Johnson

*Sumner County Emergency Communications Center services all Law enforcement agencies, fire departments, and EMS services for the county of Sumner, and also assists Metro/Davidson Nashville when requested. Sumner County services 6 separate LE agencies, 3 city fire departments, 10 volunteer fire departments, and Sumner County EMS/EMA in a consolidated center atmosphere*

• Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
• Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
• Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
• Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
• Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
• Contributed to the development of new training materials for incoming new hires, improving overall team preparedness.
• Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
• Effectively communicates training concepts and ECC policies and procedures.

• Meet and maintain TIES/TBI/FBI/CJIS requirements, including maintaining a criminal history free of felony convictions or domestic violence.

• Streamlined financial reporting processes for improved efficiency and accuracy.
• Managed a diverse portfolio of investments, effectively mitigating risk and maximizing returns.
• Strengthened client retention through consistent follow-up communications and proactive problemsolving.
• Developed comprehensive financial plans to help clients achieve their long-term goals
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Managed teller schedules, ensuring adequate staffing levels during peak business hours.
• Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
• Counted cash drawers and made bank deposits.
• Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
• Conducted regular performance evaluations for teller staff, identifying areas for improvement.
• Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
• Coordinated with other departments to address complex customer issues, resulting in timely resolution.
• Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.