Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Johnson

Mental Health Support Professional
Cabool,MO

Summary

Compassionate psychology student with 2+ years of experience supporting individuals in crisis, including children and adolescents facing emotional and behavioral challenges. As a Lead Care Companion at Mercy Hospital, I work closely with pediatric and adult patients at risk of self-harm, aggression, or elopement. I’m skilled in building trust, using age-appropriate strategies, and creating calm, safe environments. I also mentor other care companions in providing trauma-informed support. I'm passionate about helping youth feel seen, supported, and safe—and I’m ready to grow further in the mental health field.

Overview

7
7
years of professional experience

Work History

Lead Care Companion

Towne Park (Contracted to Mercy Hospital)
07.2023 - Current
  • Provided constant supervision to individuals experiencing mental health crises, including suicidal ideation, aggression, or flight risk behaviors
  • Built trust with patients through calm, consistent presence and trauma-informed listening
  • Identified early signs of emotional escalation and used de-escalation techniques to maintain safety
  • Collaborate with nursing and clinical teams to document and communicate behavioral changes and patient needs
  • Trained new care companions in safety protocols and empathetic response strategies

Kennel Technician

Private Facility
11.2022 - 07.2023
  • Observed behavioral patterns in animals, learning to detect early signs of distress, fear, or aggression
  • Supported daily routines for high-need animals requiring special attention or medical care
  • Created calm environments through gentle handling, patience, and consistent routines
  • Developed sensitivity to non-verbal cues, which translates to working with nonverbal or emotionally dysregulated individuals

Customer Service Desk Host & Cashier

Walmart
09.2021 - 11.2022
  • De-escalated customer frustration with calm, solution-focused communication
  • Supported families and individuals during high-stress moments, including lost children or upset customers
  • Maintained emotional control and professionalism in a fast-paced, sometimes chaotic environment
  • Trained new employees on patience, customer sensitivity, and adaptive communication

Health Screening and Administrative Support

Penmac (Contracted to Air Evac)
03.2020 - 05.2021
  • Performed health screenings during COVID-19 and ensured safe entry protocols
  • Supported front desk operations while maintaining HIPAA compliance
  • Adapted quickly to changing protocols and supported emotional needs during the COVID-19 pandemic
  • Demonstrated compassion when interacting with anxious or unwell individuals

Cashier

Walmart
03.2019 - 03.2020

Cashier

Dollar General Market
08.2018 - 03.2019

Education

B.S. - Psychology, Childhood and Family Development

Missouri State University
12.2025

High School Diploma -

Cabool High School
Cabool, MO
05.2001 -

Skills

  • Suicide and crisis watch

  • Pediatric Observation and Emotional Support

  • De-escalation and emotional regulation support

  • Patient observation and documentation

  • Hospital and clinical environment

  • Basic non-invasive medical support

  • HIPAA compliance

  • Empathetic listening

  • Conflict resolution

  • Time management and reliability

  • Behavioral support

Timeline

Lead Care Companion

Towne Park (Contracted to Mercy Hospital)
07.2023 - Current

Kennel Technician

Private Facility
11.2022 - 07.2023

Customer Service Desk Host & Cashier

Walmart
09.2021 - 11.2022

Health Screening and Administrative Support

Penmac (Contracted to Air Evac)
03.2020 - 05.2021

Cashier

Walmart
03.2019 - 03.2020

Cashier

Dollar General Market
08.2018 - 03.2019

High School Diploma -

Cabool High School
05.2001 -

B.S. - Psychology, Childhood and Family Development

Missouri State University

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