Jessica Johnson
Carlisle
Summary
Compassionate Service Coordinator of nearly 8 years in home and community-based services. Skilled in collaboration, organization, documentation, and person-centered planning. Focused on empowering members to achieve their goals and maintain independence in the community setting through resource navigation and assessment processes.
Overview
8
8
years of professional experience
Work History
Service Coordinator
UPMC Community HealthChoices
09.2021 - Current
- Establish and build strong relationships with colleagues, members, and community providers to promote respect and collaboration
- Perform routine evaluations of members eligible for Home and Community Based Services utilizing the InterRAI assessment tool for initial assessments, on an annual basis, and as-needed for triggering events
- Manage an active caseload of 50-90 members
- Identify and assist members to access community resources in their locality to include services provided under Medicare, Medicaid, private insurance, and resources otherwise unaffiliated with insurance
- Facilitate the person-centered service planning (PCSP) process and track members' progress on a routine basis
- Assist members to identify their strengths and personal goals and support them in reaching their goals
- Identify critical incidents and pursue necessary state-required reporting measures to ensure the health and welfare of members
- Assist members to maintain LTSS eligibility and facilitate and educate on the complaint and grievance process
- Participate in the Nursing Home Transition process to support members residing in nursing facilities to establish resources and supports to successfully transition to life in the community
- Served as a Rapid Deployment Team (RDT) Coordinator, assessing and establishing new to LTSS members and members with urgent needs, providing education on the program benefit guide, and initiating the PCSP process
Service Coordinator
Alma Health Skilled Services
03.2018 - 09.2021
- Coordinated and monitored home and community based services for members on PDA, Attendant Care, ACT150, OBRA, and Independence waivers.
- Assessed members based on need to establish necessary services to foster independence in the home and community setting.
- Promoted freedom of choice of providers and acted as a liaison to connect members to community resources and provider agencies of their choosing.
- Facilitated the person-centered service planning process and supported members in developing SMART goals and a plan to achieve their goals.
- Assisted members in navigating the complaints and grievances processes.
- Maintained a caseload of 50-100 members, ensuring routine communication and evaluations as needed throughout the calendar year.
Education
Bachelor of Arts - Psychology
Gettysburg College
Gettysburg, PA05-2016
Skills
- Organization and task prioritization
- Caring and listening
- Collaboration and accountability
- Verbal and written communication
- Service monitoring and evaluation
- Relationship building and respect
- Member data confidentiality
- Problem-solving
- Adaptability to changing processes
Accomplishments
- Promoted to Service Coordinator II
- Selected for Rapid Deployment Team (RDT)
Timeline
Service Coordinator
UPMC Community HealthChoices
09.2021 - Current
Service Coordinator
Alma Health Skilled Services
03.2018 - 09.2021
Bachelor of Arts - Psychology
Gettysburg College