Jessica Johnson-Sosa
Sweet Home,OR
Summary
Dependable employee with a fantastic history of exceeding company and costumer expectations. Highly organized and team driven. Flexible with working alone or with other employees. Cheerful when assisting customers and co workers with requests and meeting special needs.
Overview
14
14
years of professional experience
Work History
Housekeeper
Sweet Home Ranger Station
02.2017 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Caregiver/Housekeeper
Self Employed
01.2013 - Current
- Created kind, warm, and safe environment with clients in work space given.
- Adhered to professional house cleaning checklist.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Washed and put away kitchen dishes, utensils and glassware.
- Ran special errands, including retrieving dry cleaning, taking clients to doctors appointments, and making requested purchases.
Head Waitress
Serrano's Taqueria
02.2022 - 05.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Multi tasked between taking orders at window, phone, and dining, as well as stocked supplies, food prepped, and provided clean and safe work environment.
Book Shelver
Albany Public Library
Albany, OR
08.2009 - 02.2013
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Placed books on proper shelves when returned to circulation.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Helped children select appropriate reading level library books.
- Created welcoming and comfortable space by keeping library clean and organized.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered questions from patrons and helped to find desired materials.
Education
GED -
Linn-Benton Community College
Albany, OR2007
Skills
- Professional Customer Service
- Strong communication skills
- Money Handling
- Cleaning and Sanitizing
- POS Transactions
- Multitasking
- Microsoft Word
- Product Intake
- Basic Computer Technician
Timeline
Head Waitress
Serrano's Taqueria
02.2022 - 05.2023
Housekeeper
Sweet Home Ranger Station
02.2017 - Current
Caregiver/Housekeeper
Self Employed
01.2013 - Current
Book Shelver
Albany Public Library
08.2009 - 02.2013
GED -
Linn-Benton Community College
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