Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Johnston

Joliet,Illinois

Summary

Compassionate and dedicated Front Office Manager with 1 year of Regional Training Coordinator and 1 year of being a Front Office Manager (including pilot) of outpatient hospital experience. Possesses leadership qualities with excellent problem solving and troubleshooting skills. Generated and implemented documents to be utilized as resources for staff for a more effective workflow. Being a positive person outside of the work place, plays a big role in my overall mindset and work ethic. Being able to effectively communicate and interact with employees about their professional goals and about their personal life is what I strive for on a daily basis, which I believe is vital to their growth. Being a role model within the work place is an important and humbling skill and I believe I have built strong relationships with my coworkers that they have confidence and trust to come to me if they need assistance. With that being said, I believe with all my qualities and skills listed above that I would be a great fit for the Director of Front Office Operations.

Overview

6
6
years of professional experience

Work History

Regional Training Coordinator/Front Office Manager

PT Solutions
03.2022 - Current
  • Managing people and having the ability to delegate different tasks to accountable individuals
  • Working effectively with teams in different departments/hospital personnel
  • Monitoring KPI's and different metrics that improves success of the clinic
  • Helping to establish new work flows and being able to demonstrate competently
  • Overseeing Front Office Operations in multiple clinics
  • Holding employees accountable for their actions and performance and conduct disciplinary actions when needed.

Senior Patient Services Coordinator

PT Solutions Physical Therapy
04.2021 - Current
  • Hire and train new employees, including instructing on hospital electronic medical records, customer service standards and day to day operations
  • Collaborate with front office staff, Clinic Directors and Senior Clinic Directors regarding patient care, and/or front office management changes
  • Developed and facilitated continued education trainings for Patient Services Coordinator that will keep them up to date on policy changes
  • Provides continued support and strong resource for Patient Services Coordinator's and Clinic Directors
  • Proficient in a couple of different hospital electronic medical records
  • Having a solid understanding of different insurances and their benefits, along with authorization processes
  • Being able to coach staff on how to properly explain benefits to patients and complete the authorization process.

Patient Services Coordinator

PT Solutions Physical Therapy
11.2019 - Current
  • Answer incoming calls regarding new patients and questions
  • Registering them into our electronic medical records
  • Assist patients with their insurance policies and being able to explain their benefits effectively
  • Maintain the patients and therapists schedules
  • Provides excellent customer service by constantly maintaining a friendly attitude
  • Monitor daily status reports, along with therapists billing
  • Keeping up to date on the referral tracker by calling patients to schedule them in a timely manner.

Recreational Therapist

Wexford Health Sources, Inc
11.2017 - 07.2019
  • Implemented and modified recreational activities to inmates who were severely mentally ill in an ever changing environment
  • Involved in the inmates treatment team meetings
  • Completed and kept up with documentation on the inmates progress and growth on a daily basis
  • Co-treated with numerous inter-disciplinary groups such as, Nursing, Mental Health Professionals, and Correctional
  • Officers
  • Interviewed inmates to create detailed profiles and build targeted treatment plans
  • Leads, instruct, and encourage inmate patients in a program of individual and group activities of a physical, social, and cultural nature

Recreation Specialist

Northwest Special Recreation Association
03.2017 - 10.2017
  • Directed day to day program logistics within a fast-paced environment with a focus on increasing productivity and operational efficiency
  • Supervised a team of over 20 part time team members which required providing individualized coaching/feedback in addition to handling employee relations issues
  • Designed and implemented programs and special events for people with disabilities, managed annual budget items, oversaw program marketing, and managed social media
  • Created and designed seasonal brochures
  • Trained part time staff with behavioral management
  • Attended educational trainings for professional growth

Education

Bachelor of Science - Recreation Administration

Eastern Illinois University
Charleston, IL
05.2016

Skills

  • Customer service, Scheduling, Management, Organizational skills, Revenue Cycle Management, Training & Development
  • Insurance verification, understanding of benefit terminology and verbiage/explanation, PT/OT/ST general terminology
  • Billing, coding (ICD 9, ICD 10, CPT, HCPCS), prior authorizations, predeterminations, medical reviews, plan of care
  • Tracking, referral and order tracking, clinic auditing, Medicare knowledge, HIPPA, general computer skills, EHR experience;
  • Microsoft office 365, Data entry, Internet Explorer, Chrome, Email, Onesource Passport-Ecare Nextbar, WebPT, Availity
  • Provider portal, arcadia Healthcare solutions, Cerner, Citrix, Nethealth-ReDoc, NextGen-Athena, multiple insurance and
  • Provider portal knowledge, Experience with IDHFS State funded plans
  • Time Management
  • Performance Improvement

Timeline

Regional Training Coordinator/Front Office Manager

PT Solutions
03.2022 - Current

Senior Patient Services Coordinator

PT Solutions Physical Therapy
04.2021 - Current

Patient Services Coordinator

PT Solutions Physical Therapy
11.2019 - Current

Recreational Therapist

Wexford Health Sources, Inc
11.2017 - 07.2019

Recreation Specialist

Northwest Special Recreation Association
03.2017 - 10.2017

Bachelor of Science - Recreation Administration

Eastern Illinois University

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Jessica Johnston