Jessica Jones
Shelby,NC
Summary
Helpful Admissions Counselor offering extensive advising and mentorship abilities demonstrated over 11 years of industry experience. Hands-on communication approach with proven track record of liaising with students to facilitate admissions process. In-depth knowledge of available programs and courses with aptitude for recruiting applicants and supporting application process.
Overview
26
26
years of professional experience
Work History
Enrollment Admissions Counselor
Gardner-Webb University
03.2017 - Current
- Enhance applicant experience by providing personalized guidance and support throughout admissions process.
- Collaborate with faculty and staff to develop targeted recruitment strategies for prospective students.
- Increase enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Assist in developing marketing materials to effectively communicate value of institution's educational offerings.
- Maintain positive relationships with students, faculty, alumni, and administration.
- Review admissions applications and evaluated student credentials.
- Maintain up-to-date knowledge of current trends in higher education to better inform recruitment strategies and provide valuable insights during staff meetings.
Enrollment Specialist
Gardner-Webb University
01.2016 - 03.2017
- Enhanced customer service by promptly addressing inquiries and resolving issues in timely manner.
- Improved student enrollment rates by effectively communicating program benefits and requirements.
- Ensured application file completion
- Assisted team members with various tasks including fielding phones calls, printing reports, registering students for MAT tests on campus
Office Manager
Gardner-Webb University
07.2012 - 01.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coordinated various office support services, including work orders and facilities management
- Scheduled graduate admissions related events on campus
Student Accounts Representative
Gardner-Webb University
02.2012 - 07.2012
- Reduced late payments by providing timely follow-ups and maintaining open communication with students and their families.
- Ensured accurate billing by diligently reviewing student account information and promptly addressing discrepancies.
- Supported financial aid office in processing applications, facilitating smooth disbursement of funds to eligible students.
- Advised and assisted students or parents with understanding online billing system, payment options, pertinent aspects of financial aid and other policies and procedures of University
- Assisted with general Business Office duties such as processing mail; answering and fielding calls
Merchandise Manager
Gardner-Webb University
08.2011 - 02.2012
- Maximized gross margin dollars through optimal assortment planning and cost management.
- Maintained upkeep and condition of all fixtures, supplies and merchandise of Campus Shop
- Operated POS system; balanced cash drawer; processed end of day reports
- Utilized Booklog system for Campus Shop sales
- Placed stock orders with various vendors
- Trained, motivated and managed work study students
- Managed Campus Shop and sales at football stadum
Office Manager
BAR/BRI Bar Review
05.2000 - 05.2005
- Marketed law preparatory courses to over 150 students weekly
- Administered student registration system including: enrolling students in proper law review course, calculating student tuition and updating personal information
- Provided students with detailed information regarding course curriculum, locations dates and times
- Collaborated with office director in implementation of law review courses
- Conducted accounts receivable
- Managed and directed all incoming and outgoing calls
- General office duties
Editorial Assistant
NC Office Of Administrative Hearings
05.1998 - 05.2000
- Enhanced editorial quality by meticulously proofreading and editing North Carolina Register and Administrative Code before publication.
- Operated switchboard and performed general office duties
Education
Bachelor of Arts - Liberal Studies/Communications
William Peace University
Raleigh, NC05.1998
Skills
- Goal Setting
- Professional Development Training
- On-Campus Event Planning
- Educational Process Knowledge
- Strong customer service background
- Team Player with strong interpersonal and problem-solving skills
- Detail-oriented and committed to following up in a timely manner
Timeline
Enrollment Admissions Counselor
Gardner-Webb University
03.2017 - Current
Enrollment Specialist
Gardner-Webb University
01.2016 - 03.2017
Office Manager
Gardner-Webb University
07.2012 - 01.2016
Student Accounts Representative
Gardner-Webb University
02.2012 - 07.2012
Merchandise Manager
Gardner-Webb University
08.2011 - 02.2012
Office Manager
BAR/BRI Bar Review
05.2000 - 05.2005
Editorial Assistant
NC Office Of Administrative Hearings
05.1998 - 05.2000
Bachelor of Arts - Liberal Studies/Communications
William Peace University
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