Jessica Jones
Santa Ana,CA
Summary
Experienced and dynamic leader skilled in aligning cutting-edge technologies with strategic marketing and enablement strategies to drive business growth. Adept Project Manager with a strong track record of planning and maintaining seamless operations across diverse departments. Proficient in managing manufacturing teams to ensure efficient production in line with quality standards. Applying a data-driven approach to enhance operational processes continuously. Exceptional problem-solving abilities and a talent for mentoring and empowering teams to deliver outstanding performance.
Overview
7
7
years of professional experience
Work History
Vendor Program Manager II - VMware
TD SYNNEX – Technology Distribution and Services
10.2021 - Current
- Manages the vendor business plan and implementation process throughout the TD SYNNEX organization leveraging vendor strengths and resources on behalf of the vendor
- Determines, monitors, and recommends plans for the vendor, TD SYNNEX business relationship on a tactical and strategic level resulting in increased market share.
- Act as subject matter expert (SME) for assigned vendor’s technology and programs
- Manages activities and programs that will drive the vendor’s pro-forma performance to achieve TD SYNNEX's financial goals
- Identifies and drives new vendor opportunities with emphasis on the development of new services that blend unique vendor resource/capability along with a service/capability to create a unique value proposition
- Managed a diverse portfolio of vendors, ensuring timely delivery of products, programs and services to clients.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
- Developed long-term strategic partnerships with key vendors, enhancing collaboration and creating mutual benefits.
- Coordinated with cross-functional teams to identify opportunities for process improvements and cost reductions within the supply chain.
- Maintained accurate records on all transactions, payments, and correspondence with vendors, ensuring transparency and compliance.
- Assisted in the development of procurement policies and procedures to maximize efficiency and minimize risks associated with vendor selection.
- Conducted market research to identify new potential suppliers, expanding the company''s network of reliable partners.
- Established performance metrics for evaluating vendor effectiveness, aligning supplier goals with overall business objectives.
Vendor Project Manager – Dell Technologies
TD SYNNEX – Technology Distribution and Services
03.2019 - 10.2021
- Proficient in maintaining project plans, objectives, and schedules that align with program objectives
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Document project objectives and ensure alignment with expected business results/outcomes
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Assemble project steering committees and maintain regular, effective communication with management regarding project progress
- Managed the Tech Data In-Stock Program for Dell Technologies Server, Networking, and Accessory products, achieving 52% growth in two years, while expanding partner relationships by over 200
- Designed and executed real-time In-Stock Marketing Programs using digital channels for seamless collaboration within Digital Business Services.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
Vendor Solutions Representative
TD SYNNEX – Technology Distribution and Services
07.2017 - 03.2019
- Designated point of contact for vendor partners, customers, and internal TD SYNNEX resources while consistently meeting established deadlines
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Cultivated lasting partnerships with industry professionals, ultimately increasing referral business as well as long-term client retention rates.
- Edits and maintains an accurate pipeline tracker to ensure high levels of customer service and follow-up for all partners
- Maintains knowledge of vendor’s company, products, programs, competition, and market to be able to answer inquiries in a professional and accurate manner
- Maintains daily transactional engagement with the customer and internal partners to identify and alert consultants about future sales and growth opportunities
- Prepares and provides pricing, order entry and issue resolution
- Assists engineers on technical configure to order quotes and configurations.
Education
Bachelor of Science – Communications and Media Studies -
05.2017
Skills
- Project Planning
- Contract Management
- Strategic Planning
- Project Framework Engineering
- Agile Methodology
- Adaptability
- Proficient in Software Technology
- Skilled in Hardware Technology
Timeline
Vendor Program Manager II - VMware
TD SYNNEX – Technology Distribution and Services
10.2021 - Current
Vendor Project Manager – Dell Technologies
TD SYNNEX – Technology Distribution and Services
03.2019 - 10.2021
Vendor Solutions Representative
TD SYNNEX – Technology Distribution and Services
07.2017 - 03.2019
Bachelor of Science – Communications and Media Studies -
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