Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Jessica Jones

Holt,MI

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Onlife Health
11.2020 - Current


  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Performed data entry and other administrative duties in support of office staff.
  • Digitized private and legal documents submitted by clients.
  • File system maintenance
  • Efficiently used Microsoft Excel to organize and track client trends and complaints into pivot tables, for quarterly analysis.

Education

No Degree - Cloud Computing

Western Govenors University
Utah
09.2026

Certification Program - Medical Billing And Coding

Purdue Global
Indiana
01.2023

Skills

  • Microsoft Suite
  • File Management
  • Meticulous Attention to Detail
  • Document Processing

Certification

Certified Medical Biller and Coder

Software

Microsoft 365 Suite

Jira

Google Office Suite

Timeline

Technical Support Representative

Onlife Health
11.2020 - Current

No Degree - Cloud Computing

Western Govenors University

Certification Program - Medical Billing And Coding

Purdue Global

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Jessica Jones