Jessica Jones
Romulus,MI
Summary
Proven skills in benefits administration, employee relations, and application coordination. Knowledgeable about program changes, enrollment periods, and contract negotiation.
Overview
8
8
years of professional experience
Work History
BENEFITS ADMINISTRATOR
Independent Contractor
05.2020 - Current
- Efficiently managed inbound calls to schedule appointments for senior executives, ensuring prompt task and meeting fulfillment
- Administered employee benefits programs, ensuring compliance with regulations and addressing over 50 employee inquiries
- Implemented cost-effective benefit strategies, resulting in [specific positive outcomes, e.g., improved employee retention or satisfaction].
- Used critical thinking to break down problems, evaluate solutions and make decisions
LEASING DATA CONSULTANT
Apalachee Point Apartments
05.2019 - 04.2020
- Conducted thorough market research and examined leasing data to identify trends and opportunities. 15% increase in lease renewals across 50 properties
- Collaborated with cross-functional teams to create and implement new leasing strategies. 10% increase in occupancy rates within 6 months
- Managed and kept complex leasing data systems, ensuring accuracy and timeliness of all reports and analyses. 97% customer satisfaction rating.
- Monitored data entry processes and worked to improve efficiency and performance
OFFICE ADMINISTRATIVE
Marriott
05.2016 - 05.2018
- Successfully managed 3-6 projects from initiation to completion, ensuring adherence to timelines and budgets
- Establish effective management skills, confidently treating sensitive information with discretion
- Developed and implemented inclusive policies resulting in [specific outcomes, e.g., improved workplace diversity or employee satisfaction].
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Education
BBA - Public Administration
Florida International University
Miami, FL05.2018
Skills
- Benefits Coordination
- Human Resources Background
- Enrollment Procedures
- Plan Administration
- Payroll and Benefits Administration
- Invoicing Audits
- Organizational Systems
- Daily Logs
- Data Integrity
- Microsoft Office Suite
- ADP Workforce Now
- Standard Operating Procedures Understanding
Awards
EMPLOYEE OF THE MONTH, Fairfield Inn Marriott, October 2017
Timeline
BENEFITS ADMINISTRATOR
Independent Contractor
05.2020 - Current
LEASING DATA CONSULTANT
Apalachee Point Apartments
05.2019 - 04.2020
OFFICE ADMINISTRATIVE
Marriott
05.2016 - 05.2018
BBA - Public Administration
Florida International University