Jessica Jones
Tumwater,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
9
9
years of professional experience
Work History
Residential Service Advocate- Youth Specialist
SafePlace
08.2023 - Current
- Provide support to survivors of domestic violence and sexual assault both in person and via the 24/7 hotline.
- Provide advocacy and support to clients living in shelter around daily living needs.
- Perform intakes and advocacy session for new clients coming into shelter.
- Enter client and caller demographics into state database for the purpose of documenting services provided for program funding.
- Provide referrals to appropriate resources and agencies for hotline callers.
- Enter client case notes into agency database for the purpose of documentation of services provided and client progress.
Instructional Assistant
ESD 113 - Gravity Learning Center
08.2019 - 11.2019
- Entered student exam scores in student records using FileMaker system.
- Entered detailed case notes for student attendance records.
- Maintained and compiled student files.
- Answered phone, responded to inquiries and transferred to appropriate parties as needed.
- Assisted with scheduling GED tests through GED website.
- Provided support to students to assist with achievement of program outcomes.
Barista
Starbucks Coffee Company
07.2015 - 09.2018
- Delivered exceptional customer service through established connections with diverse customer base.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prioritized drink requests while managing interruptions.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor of Arts - Psychology
University of Washington
Tacoma06.2019
Associate of Arts -
South Puget Sound Community College
Olympia, WA03.2017
Skills
- Attention to detail
- Strong interpersonal skills
- Team player
- Student records management
- Filing and data archiving
- Customer and client relations
- Highly organized
- FileMaker
- Time management
- MS Office
- Cash Handling
- Verbal and written communication
Timeline
Residential Service Advocate- Youth Specialist
SafePlace
08.2023 - Current
Instructional Assistant
ESD 113 - Gravity Learning Center
08.2019 - 11.2019
Barista
Starbucks Coffee Company
07.2015 - 09.2018
Bachelor of Arts - Psychology
University of Washington
Associate of Arts -
South Puget Sound Community College
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