Jessica Jones
Decatur,AL
Summary
5+ years of customer service experience.
3+ years of experience in a variety of management positions.
Reliable, punctual, efficient and motivated.
Overview
6
6
years of professional experience
Work History
Ground Service Ramp Agent
Piedmont Airlines
Huntsville
11.2023 - Current
- Increased on-time performance by swiftly marshalling aircraft in and out of gates as per schedule requirements.
- Improved ramp safety by consistently adhering to company policies and federal regulations.
- Performed and prepared ground crew operations to complete objectives on schedule.
Caregiver
Self Employed
Fresno, CA
02.2023 - 09.2023
Food Prep Cooking Assistant
Bank Street Grill
Decatur, AL
11.2021 - 02.2023
- Maintained clean and organized workspace, ensuring compliance with health and safety guidelines.
- Operated various kitchen equipment safely such as grills, ovens, fryers, and mixers for optimal results in meal preparation.
- Managed portion control effectively to maintain consistency in serving sizes while reducing food costs.
Home Decor Associate / Department Head
Hobby Lobby
Decatur, AL
09.2020 - 12.2022
- Maintained cleanliness and organization in all work areas.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Monitored inventory and replaced stocked items. Followed instructions on store layouts.
Manager
Daylight Donuts
Decatur, AL, United States
01.2021 - 02.2022
- Maintained clean and organized workspace, ensuring compliance with health and safety guidelines.
- Created schedules, planned catering for orders in advance.
- Provided detailed direction, oversight and encouragement to ensure daily tasks are completed with excellence.
Point of Sale Assistant Manager
MarketStreet/United Supermarkets
Lubbock, TX
07.2019 - 02.2020
- Ensured accurate and timely financial reporting by maintaining up-to-date records of all sales transactions in POS system.
- Monitored sales, kept record of data, processed ordering.
- Created and advertised neat and clear store signage and price tags for team members and customers.
Cashier/Customer Rep.
MarketStreet/United Supermarkets
Lubbock, TX
03.2019 - 07.2019
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Received Promotion and transferred to larger store.
Hospitality Professional/Crew Trainer
Chick-Fil-A
Broomfield, CO
01.2018 - 02.2019
- Streamlined check-in processes for smoother, more efficient guest experience.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Sierra Charter School
Fresno, CA05.2016
Skills
- Previous cleaning and housekeeping experience
- Familiar with following sanitation procedures, and maintaining cleanliness that is in compliance with hygiene and safety standards
- Health & safety management
- Clear & direct communication
- Proficient in organization
- Safety Procedures Compliance
- Flexible scheduling
References
References are available upon request.
Timeline
Ground Service Ramp Agent
Piedmont Airlines
11.2023 - Current
Caregiver
Self Employed
02.2023 - 09.2023
Food Prep Cooking Assistant
Bank Street Grill
11.2021 - 02.2023
Manager
Daylight Donuts
01.2021 - 02.2022
Home Decor Associate / Department Head
Hobby Lobby
09.2020 - 12.2022
Point of Sale Assistant Manager
MarketStreet/United Supermarkets
07.2019 - 02.2020
Cashier/Customer Rep.
MarketStreet/United Supermarkets
03.2019 - 07.2019
Hospitality Professional/Crew Trainer
Chick-Fil-A
01.2018 - 02.2019
High School Diploma -
Sierra Charter School