Jessica Jones

Work History

Stratigic Pizza (Dominoes Pizza)

10.2023 - Current

Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Dominoes Pizza

08.2022 - 09.2023

Mentored and motivated team members to achieve challenging business goals.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Managed team schedule with eye for coverage needs and individual strengths.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Enforced quality assurance protocols to deliver ideal customer experiences.
Resolved problems promptly to elevate customer approval.
Handled cash accurately and prepared deposits.
Developed and implemented policies and procedures to improve customer service and satisfaction.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Trained and guided team members to maintain high productivity and performance metrics.

Dominos Pizza

01.2014 - 04.2022

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Created employee schedules to align coverage with forecasted demands.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Supervised day-to-day operations to meet performance, quality and service expectations.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.