JESSICA JONES
Knightdale,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Member Service Representative
State Employees Credit Union
2023.08 - 2024.08
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Merchandising Service Team
Lowe's Home Improvement
2015.04 - 2023.08
- Inventory data entry
- Collateral and supply ordering manager
- Display set up
- Maintain plan-o-gram integrity
- Pricing coordinator
- Customer service.
Cafe Manager
Barnes & Noble
2001.03 - 2015.04
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept cafe in full compliance with health code standards and achieved consistent scores above [98].
- Developed and implemented strategies to promote cafe products and increase sales.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Weekly supply ordering. Monthly inventory.
Education
No Degree - Legal Office Studies
Canador College
Skills
- P>Retail management
- P>Planning and Coordination
- P>Multitasking Abilities
- P>Self-Motivated
- P>Problem-Solving
- P>Dependable and Responsible
- P>Good Telephone Etiquette
Timeline
Member Service Representative
State Employees Credit Union
2023.08 - 2024.08
Merchandising Service Team
Lowe's Home Improvement
2015.04 - 2023.08
Cafe Manager
Barnes & Noble
2001.03 - 2015.04
No Degree - Legal Office Studies
Canador College
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