Jessica Jones

• Direct day-to-day business office operations, ensuring efficient administrative, financial, and operational processes
• Serve as a key operational partner to the General Manager, supporting strategic decision-making and overseeing critical administrative functions
• Manage accounts payable and receivable, including invoicing, payment tracking, and financial record management
• Draft, negotiate, and secure municipal and city-level service contracts while ensuring compliance with contractual and regulatory requirements
• Coordinate communication and workflow between management, field crews, vendors, and municipal representatives to support project execution
• Maintain accurate financial and operational documentation while preparing reports to support leadership oversight and business performance

• Lead operations of a high-volume medical practice, managing staffing, inventory, and facility functions to ensure efficient, patient-centric care.
• Supervise 22 team members, overseeing full-cycle HR functions including recruitment, onboarding, benefits, payroll, and employee relations.
• Reduced operational costs by 18% through renegotiation of vendor contracts and improved resource allocation.
• Implemented workflow enhancements that improved patient throughput and reduced wait times, leading to higher satisfaction scores.
• Spearheaded regulatory compliance initiatives, resulting in successful audits by healthcare oversight agencies.
• Facilitated a $596K increase in revenue during the first year through strategic restructuring, despite staff shortages and provider turnover.

*Tenure concluded earlier than expected due to an unforeseen medical emergency.

• Streamlined office functions, including inventory, vendor relations, and employee onboarding.
• Acted as liaison between staff and executive leadership, enhancing communication and resolving internal challenges.
• Supported event planning and internal operations to improve team morale and workflow.

*Temporary Position – Tax Season [2017]

• Delivered critical administrative support during peak tax season, ensuring accuracy and efficiency across departments.
• Conducted payroll for 30+ employees and maintained strict confidentiality across personnel and client data.
• Provided high-level support to senior leadership, coordinated scheduling, and facilitated client-facing documentation.

*After a traumatic event at the branch I managed, I made a difficult but necessary decision to prioritize my mental health and safety. I’m now ready and fully committed to moving forward in a new opportunity with a renewed sense of purpose and focus.

• Advised clients on financial strategies and services, enhancing client retention and trust.
• Analyzed customer needs to recommend products aligned with goals and risk profiles.
• Strengthened client engagement through transparent communication and customized service delivery.