Jessica Jones
Henderson,NV
Summary
Beverage Sever offering in-depth knowledge about high-end service standards and laws regarding serving alcoholic beverages. Works quickly and efficiently in fast-paced environments. Detail-oriented beverage server highly effective at multitasking in competitive, high-energy and fast-paced environments while juggling multiple priorities.
Overview
18
18
years of professional experience
Work History
Hostess
Olive Garden Italian Resturant
1545 E. Flamingo Blvd Las Vegas, NV 89119
09.2007 - 09.2009
- Consistently provided professional, friendly and engaging service.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Provided friendly and attentive service.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Developed and maintained positive working relationships with others to reach business goals.
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
- Maintained clean dining room, lobby and service areas at all times.
Hostess/Beverage Server
Emerald Island Casino
Henderson, NV
09.2009 - 04.2011
- Consistently provided professional, friendly and engaging service.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
- Received frequent customer compliments for going above and beyond normal duties.
- Assisted co-workers whenever possible.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Maintained high standards of cleanliness and sanitation.
- Inventoried and restocked items throughout day.
- Developed and maintained positive working relationships with others to reach business goals.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Skillfully promoted items on beverage lists and restaurant specials.
Beverage Server
Montelago Casino
Henderson, NV
04.2011 - 10.2013
- Consistently provided professional, friendly and engaging service.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Maintained high standards of cleanliness and sanitation.
- Maintained clean dining room, lobby and service areas at all times.
- Stocked and maintained cleanliness of stations.
- Sorted, soaked and washed flatware.
- Routinely removed trash and debris from work area.
- Monitored guest for intoxication and immediately reported concerns to management.
- Assisted co-workers whenever possible.
- Received frequent customer compliments for going above and beyond normal duties.
- Resolved guest complaints quickly and efficiently.
- Inventoried and restocked items throughout day.
- Developed and maintained positive working relationships with others to reach business goals.
- Routinely checked identification of patrons purchasing alcoholic beverages.
- Cut, sliced and peeled perishable garnishes and fruits for beverages.
- Consistently monitored guest consumption of alcohol and appropriately intervened as needed.
- Built guest satisfaction and enjoyment.
- Wiped down counter areas, sinks and floors to maintain a clean and safe work station.
- Cleaned and stocked coffee and condiment areas.
Administration
Baron HR
North Hudson, WI
07.2015 - Current
Prepared paper files to be scanned into paperless files.
Education
Certificate - Medical Assistant
2006
Skills
- Exceptional customer service
- Thrives under pressure
- Effective multi-tasker
- Customer-focused
- Flair bartending
- Strong client relations
- Lifts and carries up to 30 lbs
- Cash handling
- Up-selling capability
- Exceptional communication skills
Timeline
Administration - Baron HR
07.2015 - Current
Beverage Server - Montelago Casino
04.2011 - 10.2013
Hostess/Beverage Server - Emerald Island Casino
09.2009 - 04.2011
Hostess - Olive Garden Italian Resturant
09.2007 - 09.2009
Pima Medical Institute - Certificate, Medical Assistant
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