Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Jons

Milwaukie,OR

Summary

Dedicated manager with stellar work history, motivational approach and an upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.

Overview

17
17
years of professional experience

Work History

Retail Manager

MAC Cosmetics
10.2020 - Current


  • Trained and developed new employees, with a focus on MAC's high standard of customer service.
  • Answered questions about MAC and Macy's store policies, and addressed customer concerns.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Worked as acting MAC FESM to oversee the Oregon and Washington markets during active FESM leave from position. Aided in answering operational questions from field, and completed FED tasks in her absence.
  • Assisted Regional Training team in implementing new trend-based and customer service direction.
  • Created content for stores IG account to educate customers on new product launch, retail sales and trend.

Vintage and Costume Restoration- Seamstress

Owner
09.2012 - 08.2019
  • Collaborated with clients to correct and repair vintage clothing to the standard requested by client.
  • Worked closely with various vintage clothing shop owners throughout the Bay Area, to repair and consult on vintage styles and restoration, to bring the the highest profitability from each extant garment.
  • Maintained brand standard and design knowledge by attending various workshops, professional society gatherings, and meetings.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Assistant Manager

MAC Cosmetics PRO
02.2010 - 09.2012
  • Generated repeat business through exceptional customer service and responded to customer concerns with a friendly and knowledgeable attitude.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Assisted regional/national training team in bi-monthly team trainings, through presentation and hands-on activities.

Assistant Manager

MAC Cosmetics PRO
05.2004 - 02.2010
  • Trained MAC artists on the high-level customer service expectations of the MAC Service Agreement.
  • Worked closely with the Regional training team to educate and elevate the customer service expectations of the MAC Artists.
  • Conducted large scale presentations on-site, to performers/artists on make-up designs, and how to implement the looks as required by MAC: Jubilee! and various Cirque Du Solier shows.
  • Participated as on-site Key Make-up artist for various public events: Latin Grammy's, American Music Awards, 2010 Winter Olympics, Vancouver

Education

Master of Arts - Costume Design

Pennsylvania State University-Candidate
University Park, PA

Bachelor of Arts - Costume Design & Theatrical Makeup

Stephens College
Columbia, MO
05.2003

Skills

  • Customer Service
  • Business Leadership
  • Management Team-Building
  • Originality and Creativity
  • Policy Development and Enforcement
  • Focus and Follow-Through
  • Hiring and Onboarding

Timeline

Retail Manager

MAC Cosmetics
10.2020 - Current

Vintage and Costume Restoration- Seamstress

Owner
09.2012 - 08.2019

Assistant Manager

MAC Cosmetics PRO
02.2010 - 09.2012

Assistant Manager

MAC Cosmetics PRO
05.2004 - 02.2010

Master of Arts - Costume Design

Pennsylvania State University-Candidate

Bachelor of Arts - Costume Design & Theatrical Makeup

Stephens College

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Jessica Jons