Jessica Jonson
Dalton,MA
Summary
Dynamic and results-driven Hairdresser with a proven track record at No Loose Ends, excelling in client consultations and advanced hair styling techniques. Renowned for outstanding client retention and effective appointment scheduling, I leverage strong communication skills to enhance customer satisfaction and drive salon revenue through personalized service and product recommendations.
Overview
16
16
years of professional experience
Work History
Hairdresser
No Loose Ends
674 Tyler St., Pittsfield, MA 01201
10.2018 - Current
- Salon owner and independent stylist.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Maintained cleanliness and organization of workstations and salon environment.
- Adapted to new techniques and styles through hands-on training sessions.
- Engaged with clients to understand their preferences and provide recommendations.
- Reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
Assistant Office Manager
Marcella Building & Renovation Contractor, LLC
Pittsfield, MA
11.2014 - 11.2018
- Coordinated office operations, ensuring efficient workflow and communication among team members.
- Assisted in managing schedules, appointments, and meetings for the office staff.
- Streamlined administrative processes to enhance productivity and reduce turnaround times.
- Maintained accurate records of invoices, payments, and vendor communications.
- Implemented filing systems that improved document retrieval efficiency for the team.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Managed employee payroll processing duties while also ensuring accurate calculation of benefits such as health insurance premiums or vacation days accrual.
- Interceded between employees during arguments and diffused tense situations.
Hairdresser
Lisa Wroblewski
Pittsfield, MA
04.2011 - 10.2018
- Assistant stylist first 2 years
- Answered over 50 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options
- Assisted in providing haircuts and styling services to clients under supervision.
- Learned to operate salon equipment and tools for various hair treatments.
- Supported senior hairdressers by preparing clients for services, including consultations.
- Participated in team meetings to improve service delivery and customer satisfaction.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results..
- Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Sales Associate
Bed Bath & Beyond
Pittsfield, MA
06.2010 - 11.2012
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained store organization and cleanliness, ensuring appealing displays for merchandise.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Collaborated with team members to achieve sales targets and improve customer service levels.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
Price Chopper
Pittsfield, MA
06.2009 - 07.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate handling of cash and change.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Trained new cashiers on register operations and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Cosmetology License / High School Diploma - Cosmetology
Pittsfield High School
Pittsfield, MA06.2011
Skills
- Appointment scheduling
- Advanced communication skills
- Highly motivated self-starter
- Client consultation
- Cleaning and sanitizing
- Hair styling techniques
- Hair extensions
- Creative coloring
- Hair analysis
- Color correction
- Supply management
- Salon marketing
- Service coordination
- Chemical application
- Social media marketing
- Highlights and lowlights
- Outstanding client retention
- Hair maintenance expert
- Customer consultation
- Customer education
- Relationship building and management
- Strong leader
- MA & FL State licensed cosmetologist
Websites
Timeline
Hairdresser
No Loose Ends
10.2018 - Current
Assistant Office Manager
Marcella Building & Renovation Contractor, LLC
11.2014 - 11.2018
Hairdresser
Lisa Wroblewski
04.2011 - 10.2018
Sales Associate
Bed Bath & Beyond
06.2010 - 11.2012
Cashier
Price Chopper
06.2009 - 07.2012
Cosmetology License / High School Diploma - Cosmetology
Pittsfield High School