Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Jordan

Phenix City,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

22
22
years of professional experience

Work History

Installer/Part Time Office Assistant

Columbus Aluminum/Androsi contracting
04.2021 - Current
  • Building and installation of screens, doors, and windows, Screen enclosures, sunrooms, and awnings and repair and maintenance of these products
  • See jobs through from day of estimation to completion of the job and also warranty work
  • Work in the office when required
  • Answering phone and servicing customers
  • Entering all receipts from expenses incurred during day-to-day running of jobs
  • Handle customer payments including estimates and final payments as well as walk in customer orders
  • Enter in estimates as they are turned in for various jobs to include estimating of materials needed as well as hours necessary to get the job done
  • Order materials and send payments for bills and invoices received
  • Scheduling of jobs and employees
  • Contact customers to let them know their orders are completed and also to schedule installations of those orders.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.

Store manager

PPG Architectural Coatings
10.2018 - 11.2020
  • Scheduling employees
  • Ordering materials to keep store and customers' jobs running
  • Making sure store is compliant with OSHA safety standards and DOT standards in store and during deliveries
  • Payroll
  • Keeping files and records up top date
  • Customer relations as well as making orders for them
  • Opening new accounts and chasing new business and ensuring pricing is in system for these accounts
  • Meeting and exceeding sales goals as well as keeping overhead down
  • Offering expert advice to contractors and homeowners to ensure proper products are used in proper applications and offer problem solving advice for projects that have gone badly.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.

Account Development manager

PPG Architectural Coatings
06.2016 - 10.2018
  • Chasing new business and servicing those accounts
  • Analyzed territory performance and developed sales territory business plans.
  • Facilitated timely and accurate customer quotes to achieve margin targets in alignment with company pricing strategies.
  • Developed account planning strategies, sales opportunities and accounts with growth potential.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Meeting with contractors, architects, and specifiers to ensure correct products were used in correct applications
  • Meeting and exceeding sales goals and new business goals while tracking all customer activities and contacts
  • Travelling to problem jobs and finding resolutions for those problems to ensure customer satisfaction while also maintaining the company's bottom line.
  • Called on new and existing customers targeting specific lists, AOPs and products.
  • Serviced existing customer accounts and found opportunities for growth within sales territory.

Secretary/Office Manager

ECA Painting LLC
01.2012 - 06.2016
  • Building relationships with 12 builders and acting as liaison between builders, superintendents, paint representatives, homeowners, crew members, and company owner
  • Scheduling of jobs, ordering of materials and obtaining correct color schemes from builders and decorators
  • Billing and payroll and fielding of phone calls and emails between builders, homeowners, superintendents, and the company
  • Travel to jobsites and check for readiness and assist in observing any problems or customer complaints and help decide the best way to handle situations to ensure customer satisfaction.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.

Store rep/sales associate

PPG Architectural Coatings
02.2011 - 12.2011
  • Delivering materials to customers and job sites
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helping customers and tinting paint
  • Opening and closing duties
  • Keeping customers happy and filling orders in accurate and timely manner.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Head Teller/Customer Service Representative

Phenix Girard Bank
04.2001 - 04.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Teller duties such as processing transactions and customer relations
  • Head teller and managerial duties such as managing teller line, drive through, and customer service offices, making weekly work schedules, vault and ATM duties, auditing of teller drawers and vaults, writing and conducting of weekly meetings with tellers
  • All aspects of customer service such as opening and closing of checking and savings accounts, CD's, IRA's, money markets and all other account types excluding loans and mortgages
  • Received training in accounting which included balancing and reconciliation of accounts, bill payment, and handling garnishments received through mail.

Education

High School diploma -

Russell County High School
Seale, AL
5.2000

Skills

  • Managerial experience
  • Excellent communication and people skills
  • Customer service
  • Payroll
  • Administrative Support
  • Money Handling Abilities
  • Service Standard Compliance
  • Customer Relations
  • Calm and Professional Under Pressure

Timeline

Installer/Part Time Office Assistant

Columbus Aluminum/Androsi contracting
04.2021 - Current

Store manager

PPG Architectural Coatings
10.2018 - 11.2020

Account Development manager

PPG Architectural Coatings
06.2016 - 10.2018

Secretary/Office Manager

ECA Painting LLC
01.2012 - 06.2016

Store rep/sales associate

PPG Architectural Coatings
02.2011 - 12.2011

Head Teller/Customer Service Representative

Phenix Girard Bank
04.2001 - 04.2007

High School diploma -

Russell County High School

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Jessica Jordan