Jessica Jordan
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Helpful School Clerk with over 3 years of experience performing clerical activities and addressing the needs of students, parents and staff. Excellent recordkeeping and report generation abilities. Compassionate yet firm with superb written and verbal communication skills. Specialize in family communication techniques, crisis intervention strategies, and educational support planning. Excel at empathy, active listening, and problem-solving to guide families toward positive outcomes.
Overview
5
5
years of professional experience
Work History
Parent Mentor
Atlanta Public School System
Atlanta, GA
09.2019 - Current
- Facilitated one-on-one meetings, workshops, and seminars with parents to discuss topics such as child development, discipline strategies, and school involvement.
- Maintained accurate records of all interactions with families using data tracking software systems or paper files.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Collaborated with teachers, administrators, social workers, and other professionals to create a holistic approach for student success.
Data Clerk
Atlanta Public School System
Atlanta, GA
08.2022 - 07.2023
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Preserved customer confidence and protected operations by keeping information confidential.
- Sorted documents and maintained an organized filing process.
- Identified, corrected, and reported data entry errors.
Banking Clerk
USSA
Duluth, GA
05.2020 - 08.2022
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained confidentiality of bank records and client information.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Educated customers on the use of banking website and mobile apps.
Education
High School Diploma -
Jefferson High School
Skills
- Proofreading
- Sorting and labeling
- Creative problem solving
- Multitasking Abilities
- Excellent Communication
- Professional and mature
- Family Support
Timeline
Data Clerk
Atlanta Public School System
08.2022 - 07.2023
Banking Clerk
USSA
05.2020 - 08.2022
Parent Mentor
Atlanta Public School System
09.2019 - Current
High School Diploma -
Jefferson High School