Jessica Jose-Wauson
Aledo,TX
Summary
Dynamic and results-driven professional with over 15 years of entrepreneurial experience in business leadership and management. Proven expertise in fostering team collaboration and driving performance to achieve organizational goals. Highly skilled in strategic planning, customer communication, and enhancing operational efficiency. Recognized for reliability and adaptability, consistently meeting the evolving needs of the business while ensuring sustained growth and success.
Overview
20
20
years of professional experience
Work History
Business Owner
Cocoon Living Interiors
03.2015 - Current
- Managed vendor relationships to ensure high-quality custom drapery, shutters, and shades for diverse residential and commercial projects.
- Offers freelance interior design services to clients.
- Developed and implemented strategic marketing plans to enhance brand visibility and drive customer engagement.
- Established strong customer relationships through excellent communication and attentive service.
- Participates in local artisan and small business markets including Flea Style, Boho Market, and Shop Small Fort Worth.
- Manages all aspects of the business including client relationships and business prospecting
Customer Service Ambassador
Deliverzen
08.2022 - 03.2023
- Facilitated customer satisfaction by addressing inquiries and resolving issues at Deliverzen 3PL warehouse.
- Cultivated strong partnerships through proactive customer communication and active engagement in operational processes.
- Coordinated remote responses to ticket requests, processed order changes and cancellations, and monitored shipping timelines.
- Managed inventory control, implemented order corrections to enhance accuracy, and performed regular audits to ensure compliance.
- Assisted in managing logistics through 3PL systems and ShipStation to streamline operations. Supported customer service efforts using Zendesk for effective communication. Facilitated team collaboration via Slack to enhance project coordination.
Selling Manager
Anthropologie
05.2012 - 11.2015
- Facilitated employee recruitment, training, and development to enhance sales team performance.
- Conducted semi-annual performance reviews to assess employee progress. Maintained comprehensive knowledge of product features and benefits. Built customer loyalty by cultivating strong relationships.
- Oversaw preparation of daily and weekly sales reports to drive informed decision-making. Managed payroll hours to optimize labor costs and ensure accurate compensation. Directed inventory management and restocking processes to maintain optimal stock levels.
- Implemented strategies for ongoing enhancement of retail operations aimed at exceeding sales targets.
- Oversaw annual sales exceeding $8 million, driving revenue growth.
Real Estate Agent
Coldwell Banker Real Estate
09.2012 - 09.2015
- Engaged with sellers, buyers, and renters to identify specific property needs and financial parameters.
- Engaged with lenders, appraisers, and home inspectors to foster trust and ensure effective communication throughout the process.
- Coordinated the preparation and organization of contracts, purchase agreements, and leases to support operational needs.
- Negotiated contracts between buyers and sellers to ensure favorable terms for clients.
- Provided expert advice on real estate trends and investment opportunities to clients.
- Conducted market analysis to determine competitive pricing and inform client decisions.
Business Owner
Hot Poppy Couture
09.2006 - 11.2011
- Spearheaded curation and merchandising of designer apparel collections for company storefront.
- Administered business functions to optimize operational performance, encompassing merchandising strategies, buying processes, lease negotiations, sales transactions, staff management, and payroll execution.
- Assisted customers in identifying merchandise that met their needs. Analyzed product offerings to better match customer preferences. Processed transactions accurately and maintained organized documentation.
- Oversaw hiring, training, and development of staff to ensure operational efficiency.
Education
Interior Design and Fashion Merchandising
Texas Christian University
05-2007
Skills
- Client Communication
- Project Execution
- Interior Design
- Contract Negotiation
- Strategic Business Development
- Business Growth Strategy
- Fashion Buying
- Retail Buying
- Attention to Detail
- Entrepreneurial Personality
- Driven and Determined
Timeline
Customer Service Ambassador
Deliverzen
08.2022 - 03.2023
Business Owner
Cocoon Living Interiors
03.2015 - Current
Real Estate Agent
Coldwell Banker Real Estate
09.2012 - 09.2015
Selling Manager
Anthropologie
05.2012 - 11.2015
Business Owner
Hot Poppy Couture
09.2006 - 11.2011
Interior Design and Fashion Merchandising
Texas Christian University