Jessica Joy
Bilingual Customer Service
Bryant,AR
Summary
Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.
Overview
3
3
years of professional experience
Work History
Domestic Violence Advocate
KTF Woman Shelter
Sheridan
04.2025 - 06.2025
- Provided emotional support to clients during difficult times in their lives.
- Reviewed documents related to cases for accuracy and completeness prior to filing with the Department of Human Services, the Social Security office, and the Department of Vital Records.
- Maintained detailed records of all client interactions including notes from meetings and phone calls.
- Completed reports, paperwork and documentation accurately and on time.
- Managed caseloads effectively, ensuring all clients received timely and personalized assistance.
- Used meetings to help clients prioritize actions and establish short- and long-term goals.
- Advocated for individual clients at local government meetings, effectively communicating their needs and proposed solutions.
Bilingual Customer Service Representative
Fortify Building Solutions
Benton
06.2024 - 04.2025
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Greeted customers warmly upon arrival at store locations or over the phone.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Translated customer and internal documents to facilitate actions and resolutions.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Practiced advanced foreign-language abilities to support customers' needs.
Bilingual Collections/Bilingual Customer Service Representative
Aaron's Sales and Lease
Littlerock
06.2023 - 05.2024
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Conducted skip tracing activities to locate delinquent customers.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Analyzed customer data to identify potential areas of improvement within the collections department.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Researched customer accounts for any discrepancies or outstanding payments.
Shift Lead/Inventory Specialist
Wallgreens
Arvada
01.2022 - 04.2023
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Utilized POS systems efficiently for order processing and inventory management.
- Responded to customer inquiries and complaints in a professional manner.
- Assisted in the training of new employees.
- Supervised staff during shift changes and ensured transition went smoothly.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Collaborated with management to set performance goals and evaluate progress.
Education
High School Diploma -
Moises Castillo Ocana
La Chorrera Panama12-1989
Skills
- Multicultural competence
- Bilingual fluency in Spanish
- Client advocacy
- Shelter arrangements
- Workflow coordination
- Payment processing
- POS system proficiency
- Inventory management
- Cycle counts
- Data entry accuracy
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Domestic Violence Advocate
KTF Woman Shelter
04.2025 - 06.2025
Bilingual Customer Service Representative
Fortify Building Solutions
06.2024 - 04.2025
Bilingual Collections/Bilingual Customer Service Representative
Aaron's Sales and Lease
06.2023 - 05.2024
Shift Lead/Inventory Specialist
Wallgreens
01.2022 - 04.2023
High School Diploma -
Moises Castillo Ocana
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