Jessica Joyner
Wilkes-Barre,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Northeast Counseling
09.2023 - Current
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Prepared and submitted daily progress notes to report to management.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Manager
Primo Hoagies
05.2019 - 04.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Teacher
Little Big Thinkers
11.2016 - 04.2019
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Supported students with special needs, implementing strategies to facilitate their participation and learning.
- Conducted educational games and activities to reinforce learning concepts in enjoyable manner.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
Shift Leader
Hale and Hearty
09.2014 - 10.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Nanny
My Nanny Inc
01.2006 - 07.2013
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
GED -
Sobro Youthbuild Academy
Bronx, NY06.2004
Skills
- Conflict de-escalation
- Documentation skills
- Mental Health Support
- Client Transportation
- Behavior Modification Technique
- HIPAA Requirements
- Family support services
- Individualized care planning
Certification
- RBT - Registered Behavior Technician
- CPR/First Aid
- Safe Crisis Management
Timeline
Behavioral Health Technician
Northeast Counseling
09.2023 - Current
Manager
Primo Hoagies
05.2019 - 04.2024
Assistant Teacher
Little Big Thinkers
11.2016 - 04.2019
Shift Leader
Hale and Hearty
09.2014 - 10.2016
Nanny
My Nanny Inc
01.2006 - 07.2013
GED -
Sobro Youthbuild Academy
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