Summary
Overview
Work History
Education
Skills
Other Interests And Experience
Affiliations
Timeline
Generic

Jessica Juracich

Morris,IL

Summary

Dynamic bilingual professional with over 25 years of customer service experience in a varietProven problem-solver with strong interpersonal communication skills, adept at building relationships, and educating clients on insurance needs. educating clients on insurance needs. Detail-oriented and self-motivated, I excel in fast-paced environments while delivering exceptional results. Fluent in Spanish and English.I am I am ready to work, and eager to learn.

multitasking and organizational skills. Detail Oriented & Driven, Honest and Hardworking.

Overview

16
16
years of professional experience

Work History

Bilingual Customer Service Agent

American Family Insurance
Chicago, IL
01.2025 - 04.2025
  • Performed account maintenance activities such as updating contact information or payment methods.
  • Assisted customers with inquiries regarding products and services, troubleshooting technical issues, and resolving complaints.
  • Provided bilingual customer service in both English and Spanish to customers via phone, email, and chat.
  • Built strong relationships with customers by providing timely responses to their inquiries or concerns.

Property and Casualty Quote Preparation

Allstate Insurance
Oak Park, IL
08.2023 - 12.2024
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs in Spanish and English
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Processed payments received from clients promptly according to established procedures.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.

Registered Behavior Technician

Impacting Autism
Inverness, IL
05.2021 - 12.2022
  • Entry-level experience with children with autism, introduction to alternative instruction and therapy based on the five different learning styles.
  • In-home one-on-one appointments and training with a BCBA.
  • Spanish-speaking and English-speaking clients.
  • Implemented visual supports such as schedules, picture cards.
  • Developed and implemented behavior intervention plans based on individualized needs.

Registered Behavior Technician

By Your Side Autism Services
St. Charles, IL
05.2021 - 08.2022
  • RBT certification, Mandated Reporter Training.
  • ABC identification strategies, positive reinforcement, DTT
  • Provided individual and group therapy services to children with Autism Spectrum Disorders.
  • Provided crisis intervention services when needed.
  • Monitored client progress through data collection and analysis.
  • Maintained accurate records of session notes and client progress reports in accordance with state regulations.
  • Ensured a safe environment was maintained during sessions by monitoring the interactions between clients closely.
  • Conducted assessments of the clients' behavior, skills, abilities, and interests using structured interviews, direct observations, and standardized testing.
  • Maintained professional and technical knowledge by attending educational workshops and reviewing professional publications.

Office Administrator

Western Security
Steamboat Springs, CO
09.2018 - 09.2021
  • Billing manager, payroll management
  • Developed strong relationships with clients through excellent customer service skills.
  • Organized and maintained filing systems, including electronic databases and records.
  • Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Processed financial documents, contracts, expense reports and invoices.
  • Entered, posted and scanned accounts receivable documents into accounting software.
  • Managed timely invoicing of clients and ensured accurate billing details.

Office Manager

Coldwell Banker Distinctive Properties
Steamboat Springs, CO
06.2018 - 09.2019
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Understand and demonstrate the company's culture on a daily basis, assist agents in tasks and program instructions as needed, New Agent on-boarding process including Orientation and Training
  • Monthly newsletter Creation and weekly blog posts, Monthly and Weekly Reporting and Tracking, Meeting and Event Planning, Community Involvement Projects
  • Prepared agendas for board meetings along with taking minutes during sessions.

Financial Manager

Rinn Chiropractic Center
Steamboat Springs, CO
06.2017 - 06.2018
  • Administration, Office Management, Customer Service. Translation for non-English Speakers
  • Processing of all billing, claims, & payments, insurance verification, financial advisement
  • Record keeping and documentation in accordance with HIPPA, Financial Reporting
  • IT maintenance and support, media design and distribution
  • Statistical analysis and Systems Management

Quality Control Manager

Kwik'Pak Fisheries
Emmonak, AK
05.2016 - 03.2017
  • Company Overview: (Seasonal Contract Position)
  • Design and implementation of all Sanitation, QC, and HACCP, training literature & programs
  • Standardization of all QC and sanitation procedures in all production areas
  • Successful supervision of production & international distribution of 8 million lbs. of salmon without incident
  • Supervision of 300+ employees daily (7 days a week/5 months)
  • Inspection of all incoming and outgoing products in compliance with FDA & HAACP regulations
  • (Seasonal Contract Position)

Spanish Teacher, ELL/DLL Coordinator

Tomah Area School District
Tomah, WI
08.2015 - 05.2016
  • Responsible for the introduction of the Spanish language and development of student immersion program and curriculum for all middle school students
  • Direction, instruction, and educational development of all students in the language program.
  • ELL & DLL student District Coordinator (English Language Learner, Distance Language Learner)
  • Facilitated any additional accommodations needed by ELL students; i.e., translation, interpretation for parents and teachers, assistance learning English
  • Administered state and federal mandated ACCESS exam for all ELL students. Assured compliance of federal and state mandated services available to ELL students

Baker, Cook, Housekeeper, Administrator

Taiga Ventures
Galena, AK
06.2014 - 08.2015
  • Company Overview: (Remote Logistics Specialists)
  • Food and dining room preparation for 150+ volunteers/staff
  • Execution of all kitchen related tasks for 6-week rotations (7 days a week/14hour shifts)
  • (Remote Logistics Specialists)

Head Baker, Culinary Instructor

Galena Interior Learning Academy
Galena, AK
09.2014 - 05.2015
  • Planned, executed, and delivered all baked goods daily for 260+ staff & students
  • Coordinated with the head chef on menu planning, pairing, and execution while complying with the state’s requirements for heart healthy/wholegrain items & dietary restricted items
  • Directed, instructed, and supervised students in the culinary arts program
  • Bakery Administration; inventory, supply, ordering, cost allocation, labor control

English Teacher

Ban Na San School
Surat Thani, Thailand
02.2013 - 05.2015
  • Child development & supervision, coordination of curriculum development with the English Dept.
  • Daily Lesson and Activity Planning, organization of annual English Camp for the community
  • Introduction to English language and culture, utilization of language in everyday activities

Executive Administrative Assistant

Denali Princess Lodge
Denali, AK
05.2012 - 09.2012
  • Assistant to the GM, responsible for schedule organization and planning
  • Responsible for all tasks associated with running the office including telephones, filing, office organization and the ordering of supplies, staff direction, payroll, and correspondence
  • Translated & interpreted for all international guests as needed, customer service

Executive Administrative Assistant

Middle Harbour Marine
Sydney, Australia
11.2009 - 06.2010
  • Customer service, strong product knowledge, Marketing
  • Office Management, Administration, A/R & A/P, Staff direction, Payroll
  • Lead Development and Client Retention

Steward

GSC Services
McMurdo Station, Antarctica
09.2009 - 02.2010
  • Assisted with food preparation, sanitation, general cleaning, and dish washing
  • Runway kitchen management, ordering and delivery of supplies
  • Bartender, gear issue, and craft room shifts. Volunteer Language Instructor

Translator/Property Manager

Mercy Services Cooperation
Bellingham, WA
11.2008 - 10.2009
  • Management of low-income Hispanic community, on-site staff, inter-community development
  • Translation and Interpretation of all documents into target language
  • A/R and A/P, Record Keeping, Payroll, Management, general Administrative duties
  • Unit & Grounds inspections in accordance with HUD and FHA regulations, project management

Education

Illinois Insurance Sales Producer License-Property and Casualty License -

Dohrn
11-2024

Wilderness First Responder Certification - CPR, First Aid

Colorado
01.2017

HACCP Certification -

AES Online
01.2015

TESOL/TEFL Certification -

Phuket, Thailand
04.2013

Bachelor of Science - German, Economics, International Business, & Spanish

University of Surrey
Guildford, UK
06.2006

Certification of Advanced Spanish Level Obtainment -

Academía de Latinoamérica de Español
Cusco, Peru
01.2004

Master of Science - Applied Behavior Analysis

Capella University
Minneapolis, MN

Skills

  • Strong written and oral intercultural and interpersonal communication skills in several languages
  • Well-established background in linguistics, education, service, administration, and education
  • Fluent knowledge of written and spoken Spanish and German, basic Italian, Portuguese, and Arabic
  • Sound leadership skills, with the ability to lead a diverse team toward a common goal
  • Self-motivated, with the ability to work without direct supervision in a fast-paced environment
  • Proven problem-solving and decision-making skills
  • Excellent time management, multitasking, and organizational skills
  • Detail-oriented and driven
  • Experience working with youth in a variety of capacities, including behavior therapy and education
  • 25 years of customer service experience

Other Interests And Experience

Congressional Medal for Service in Antarctica, 2012, Tutor at the Lagrange Elementary School & Robert Kuppert Learning Center, Tomah, WI, Volunteer, Humane Society and Old Towne Hot Springs, Steamboat CO, Extensive Independent Travel Experience. Lived, studied, and worked in various countries including: Austria, Antarctica, Australia, Ecuador, England, Peru, Spain, Thailand, and New Zealand

Affiliations

  • Congressional Medal of Honor For Service in Antarctica
  • Extensive travel and sports. Ride, run, repeat, and I'm happy.

Timeline

Bilingual Customer Service Agent

American Family Insurance
01.2025 - 04.2025

Property and Casualty Quote Preparation

Allstate Insurance
08.2023 - 12.2024

Registered Behavior Technician

Impacting Autism
05.2021 - 12.2022

Registered Behavior Technician

By Your Side Autism Services
05.2021 - 08.2022

Office Administrator

Western Security
09.2018 - 09.2021

Office Manager

Coldwell Banker Distinctive Properties
06.2018 - 09.2019

Financial Manager

Rinn Chiropractic Center
06.2017 - 06.2018

Quality Control Manager

Kwik'Pak Fisheries
05.2016 - 03.2017

Spanish Teacher, ELL/DLL Coordinator

Tomah Area School District
08.2015 - 05.2016

Head Baker, Culinary Instructor

Galena Interior Learning Academy
09.2014 - 05.2015

Baker, Cook, Housekeeper, Administrator

Taiga Ventures
06.2014 - 08.2015

English Teacher

Ban Na San School
02.2013 - 05.2015

Executive Administrative Assistant

Denali Princess Lodge
05.2012 - 09.2012

Executive Administrative Assistant

Middle Harbour Marine
11.2009 - 06.2010

Steward

GSC Services
09.2009 - 02.2010

Translator/Property Manager

Mercy Services Cooperation
11.2008 - 10.2009

Illinois Insurance Sales Producer License-Property and Casualty License -

Dohrn

Wilderness First Responder Certification - CPR, First Aid

HACCP Certification -

AES Online

TESOL/TEFL Certification -

Bachelor of Science - German, Economics, International Business, & Spanish

University of Surrey

Certification of Advanced Spanish Level Obtainment -

Academía de Latinoamérica de Español

Master of Science - Applied Behavior Analysis

Capella University

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Jessica Juracich