Jessica Allen

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Trained and guided team members to maintain high productivity and performance metrics.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

• Trained team members in successful strategies to meet operational and sales targets.
• Accepted and processed customer returns.
• Completed store opening and closing procedures.
• Trained and mentored new employees.
• Processed cash, credit, debit and check payments.
• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Analyzed and interpreted store trends to facilitate planning.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Rotated merchandise and displays to feature new products and promotions.

+ Edit or add your own

• Execute excellent customer service by answering questions for all attendees
• Guide customers to correct locations at conventions by using maps and building directory

• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Maintained stores inventory daily by receiving and processing shipping