Jessica Kabat
San Tan Valley,AZ
Summary
Detail-oriented and customer-focused insurance professional with a Property and Casualty Insurance License and a Bachelor's in Business Administration from Arizona State University. Adept at handling high-volume tasks, problem-solving, and navigating multiple business applications. Strong communicator with a commitment to providing exceptional service and an ambition to learn and grow.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Insurance Agent
Independence Pet Group
07.2024 - Current
- Assisted customers by providing accurate information and support regarding their employer group insurance policies.
- Managed a high volume of tasks while ensuring efficiency, and attention to detail.
- Navigated multiple digital platforms to process customer requests and document information.
- Effectively communicated solutions to customers, ensuring satisfaction and resolution of inquiries.
Customer Care Representative
Independence Pet Group
07.2023 - 07.2024
- Resolved customer concerns by providing clear explanations of services and policies.
- Collaborated with team members to enhance workflow and customer experience.
- Used problem-solving skills to handle inquiries and offer appropriate solutions.
Education
BBA -
Arizona State University
Tempe, AZ05-2023
Associate of Applied Science - Business Administration And Management
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2017
Skills
- Customer Service and Communication
- Claims Investigation
- Problem Solving and Decision-Making
- Multi-tasking and Prioritization
- Data entry and Documentation
- Microsoft Office, TalkDesk, SalesForce, VisualStudio, Workday
Certification
- Property and Casualty Insurance License (Nationwide/Non-Resident)
Timeline
Insurance Agent
Independence Pet Group
07.2024 - Current
Customer Care Representative
Independence Pet Group
07.2023 - 07.2024
BBA -
Arizona State University
Associate of Applied Science - Business Administration And Management
Maricopa Community Colleges, Mesa Community College
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