Jessica Kaess
Parkland
Summary
Experienced professional seeking a challenging position to leverage skills and knowledge in contributing to a dynamic company's success. Strong background in costumer service and sales. Committed to delivering exceptional results, thrives in fast-paced environments, excels at collaborating with cross-functional teams. Ready to make a significant impact and drive growth through dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Owner of Personal Training business
Get Fit with J.K LLC
10.2023 - Current
- Created my own business for personal training
- Managed financial aspects of the business which included paying facility rent weekly for use of premises and equipment
- Create strong relationships with clients, fostering trust and loyalty in their fitness journeys.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Have weekly consults with clients to make sure goals are being reached
- Managed scheduling of personal training sessions, accommodating changes when necessary to ensure client satisfaction.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensure all clients are staying safe while challenging them in different ways
- Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
- Offered nutritional guidance to complement fitness programs, contributing to improved client health outcomes.
- Took specific courses to work with Pre/Post Natal mothers
- Enhanced client motivation by setting achievable goals and providing regular progress updates throughout their programs.
- Creating a pre teen program for young girls
- Organized fun and engaging gym challenges to foster camaraderie among members and promote healthy competition.
- Provided ongoing support for clients, addressing concerns and adjusting training plans as needed for continued success.
- Enhanced gym community engagement by organizing and leading group fitness challenges and events.
- Analyzed client feedback to continuously improve training programs and client satisfaction.
- Organized outdoor fitness boot camps to provide clients with diverse and challenging workout environments.
- Implemented innovative programs to increase loyalty and reduce turnover.
Personal Trainer/ Fitness Coach
Fit Body Bootcamp and Slash Fitness
11.2019 - 05.2024
- Assisted clients with personal fitness goals through realistic objectives.
- Group Training up to30 clients, small group training up to 5 clients and1-on-1 training
- Communicate with clients to determine their fitness vision and goals
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Adapted workout routines when needed such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
- Boosted personal training revenue by promoting additional services to existing clients.
- Provide daily programs, including modifications/progressions, to challenge clients of all fitness level
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Work as a team with other trainers to design new monthly program routines to suit members goals
- Collaborated with other fitness professionals to design effective cross-training programs.
- On-the-mic coaching experience
- Equipment set-up & clean-up
- Develop personal relationships with each client
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted in the development of gym-wide events, increasing overall membership engagement.
- Increased overall gym revenue through effective upselling of personal training packages and nutrition plans.
Medical Assistant and Receptionist
PromptCareMD
10.2014 - 10.2020
- Greet patients upon entering the facility
- Verifying patient health insurance
- Collect patient copayments prior to visits
- Prepare for examination/treatment by taking patient medical history, vital signs and verifying all up to date medications
- Work closely with Physician to treat patients; perform direct patient care as instructed by the physician
- Distribute medication as directed by Physician
- Prepare exam rooms in a sterile environment to assist providers in preparing for minor surgeries and exams
- Assist providers during minor procedures by handing them the required instruments and supplies needed while staying sterile
- Perform basic laboratory testing, EKGs, Phlebotomy, urine screening, vision test and hearing exams
- Weekly supply check to make sure the office had the everything on hand
- Prepare patients injections for the provider, go over all the medication pros/cons and possible side effects
- Fill out patient paperwork once information is confirmed with Dr
- So they just had to sign off on it.Example, physicals
- Fill out patient travel injections forms
- After the visit was complete, call in medications to pharmacy if needed
- Select administrative duties, including scheduling patients for radiology tests & treatments
Front Desk Secretary
Beyond Builders
09.2014 - 07.2015
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Supported administrative tasks such as filing, data entry, and scheduling appointments, contributing to smooth daily operations.
- File new construction permits with the town as the permits were needed
- Managed phone and email correspondence and handled incoming and outgoing phone calls, emails and mail
- Stay in touch with the construction sites town hall for all permit purposes
- Make customer payment schedules
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Demonstrated attention to detail in booking travel arrangements for executives, including flights, accommodations, and transportation logistics.
Education
Personal Training
Axiom Fitness Academy
01.2021
Personal Training
Hofstra
01.2019
Medical Assistant - undefined
Western Suffolk BOCES
01.2011
Skills
- Customer Relations
- Relationship building
- Verbal and written communication
- Client service
- Exercise Science
- Strategic planning
- Decision-making
- Customer service
Small business operations
- Health Insurance
- Medical Assistant
- Medication Administration
- Nutrition
- Patient Care
- Phlebotomy
- Strength Training
- Vital Signs
- Weight Loss
Timeline
Owner of Personal Training business
Get Fit with J.K LLC
10.2023 - Current
Personal Trainer/ Fitness Coach
Fit Body Bootcamp and Slash Fitness
11.2019 - 05.2024
Medical Assistant and Receptionist
PromptCareMD
10.2014 - 10.2020
Front Desk Secretary
Beyond Builders
09.2014 - 07.2015
Personal Training
Hofstra
Medical Assistant - undefined
Western Suffolk BOCES
Personal Training
Axiom Fitness Academy