Jessica Kaestler
Port St. Lucie,United States
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at GameStop through effective problem-solving and organizational skills. Expert in inventory control and active listening, consistently achieving goals by implementing efficient processes. Increased productivity without compromising service quality, demonstrating exceptional professionalism and multitasking abilities. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
Work History
Supervisor
GameStop
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Retail Associate/cashier
Target
07.2022 - 09.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Restaurant Hostess
Applebees
06.2021 - 06.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Manager
Justice Tween Brands
04.2017 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Arts - Mathematics
Indian River State College
Ft. Pierce, FL05.2020
High School Diploma -
Saint Lucie West Centennial High School
Port Saint Lucie, FL05.2015
Skills
Goal-Oriented
Inventory Control
Processes and procedures
Priority management
Expectation setting
Problem-Solving
Data Analytics
Organizational Skills
Active Listening
Professionalism
Risk Management
Multitasking
Timeline
Supervisor
GameStop
10.2023 - Current
Retail Associate/cashier
Target
07.2022 - 09.2023
Restaurant Hostess
Applebees
06.2021 - 06.2022
Manager
Justice Tween Brands
04.2017 - 07.2020
Associate of Arts - Mathematics
Indian River State College
High School Diploma -
Saint Lucie West Centennial High School
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