Jessica Kalo

Promoted within company because of demonstrated project leadership skills

• Created, organized and maintained a patient chart filing system to promote quick data finding for staff.
• Implemented more efficient work flow for surgery scheduling and communication
• Provides clinical and technical guidance to team members.
• Prepared, maintained, and monitored schedules for multiple providers.

• Coordinate between hospitals, surgery centers, physicians, and patients to schedule surgeries and procedures.
• Prepare, organize, and maintain surgical packets for the physician's review.
• Educated patients about surgeries and provided treatment plan documentation.
• Collated pre-operative labs, clearances and imaging results to facilitate surgery planning with the surgeon.
• Resolved scheduling conflicts to maintain high-quality patient services.

• Coordinate Physicians schedules to maximize efficiency between clinics, surgeries, meetings, and conference calls
• Triage phone messages and emails to patients/physicians/pharmacies/attorneys
• Room, interview, and transport patients- while also making appointment and scheduling adjustments
• Coordinate between hospitals, surgery centers, physicians, and patients to schedule surgeries and procedures.
• Prepare, organize, and maintain surgical packets for the physician's review

• Assisted multiple Physical Therapy providers schedules to ensure efficient work flow and patient care.
• Prepared patients for physical therapy treatment by checking them in, proving paperwork, answer questions, and comforted patients.
• Verify Insurance benefits from eligibility to copays and communicating this with patients.
• Retrieving insurance authorization for physical therapy.
• Manage incoming referrals from primary care providers and specialists such as orthopedic surgeons, and workman's compensation case managers.

• Presented and sold memberships, as well as packages of chiropractic adjustments
• Assisted management in reviewing monthly goals/projected sales and gave feedback as to how to increase sales revenue.
• Provided customer service through various written and verbal communications, re-engage inactive members and ensure customer satisfaction.