Jessica Seale
Krum,TX
Summary
Results-driven Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Dispatcher
Harper Electric
06.2023 - Current
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Streamlined communication between customers and technicians for timely service delivery.
- Reduced response times with effective scheduling and route optimization strategies.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
Junior Estimator
Harper Electric
12.2022 - 06.2023
- Improved project cost accuracy by diligently reviewing project specifications and gathering accurate data for estimates.
- Supported senior estimators in preparing comprehensive bids, resulting in an increased win rate for the company.
- Enhanced collaboration between departments by effectively communicating with architects, engineers, and contractors to clarify project requirements.
- Ensured timely submission of bids by efficiently managing multiple projects simultaneously and prioritizing tasks accordingly.
Invoicing Specialist
National Roofing Partners
05.2017 - 12.2022
- Enhanced invoice accuracy by meticulously reviewing and verifying data prior to submission.
- Streamlined invoicing processes for increased efficiency, implementing automated systems and reducing manual tasks.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Collaborated with other departments to resolve invoicing issues, fostering strong cross-functional relationships.
Inside Sales Associate
National Roofing Partners
05.2017 - 12.2022
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Developed strong customer relationships through proactive communication and attentive service.
- Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
- Generated new leads by utilizing effective prospecting techniques, bringing in consistent new business opportunities.
- Built rapport with customers by understanding their unique needs and offering tailored solutions accordingly.
Customer Service Manager
National Roofing Partners
05.2017 - 12.2022
- Delivered continuous training to associates to maximize performance and customer relations skills
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Upheld strict quality control policies and procedures during customer interactions
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Created training manuals targeted at resolving simple and difficult customer issues.
Proposal Coordinator
National Roofing Partners
05.2017 - 12.2022
- Enhanced proposal success rates by streamlining the coordination process and implementing effective communication strategies.
- Reduced time spent on proposal development by implementing project management tools for more efficient tracking and organization.
- Improved quality of proposals by conducting thorough research and gathering relevant data to support key arguments.
- Managed multiple proposals simultaneously, ensuring timely submission without compromising quality or attention to detail.
- Assisted sales team in identifying potential opportunities by analyzing industry trends, competitor offerings, and market demand for services offered.
Bartender
The Point After North
05.2014 - 09.2020
- Evaluated quality of representatives' phone calls and provided feedback to management
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes
- Upheld strict cash handling procedures
- Processed orders on a computerized Point of Sale system
- Verified that guests at the bar were of legal age
- Refused service to intoxicated guests
- Greeted guests in a timely and professional manner
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
- Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service
- Greeted guests in a timely and professional manner
- Waited on multiple customers at the bar and throughout the bar area
- Received beverage orders from wait staff and delivered beverages to guests
- Enthusiastically and appealingly described food and drink specials to guests
- Poured drinks using standard pour according to specifications
- Managed strict beverage control to minimize waste
- Upheld strict cash handling procedures
- Processed orders on a computerized Point of Sale system
- Verified that guests at the bar were of legal age
- Refused service to intoxicated guests
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
Bartender
Crazy 8's Billards
03.2017 - 03.2017
- Evaluated quality of representatives' phone calls and provided feedback to management
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes
- Upheld strict cash handling procedures
- Processed orders on a computerized Point of Sale system
- Verified that guests at the bar were of legal age
- Refused service to intoxicated guests
- Greeted guests in a timely and professional manner
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
- Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service
- Greeted guests in a timely and professional manner
- Waited on multiple customers at the bar and throughout the bar area
- Received beverage orders from wait staff and delivered beverages to guests
- Enthusiastically and appealingly described food and drink specials to guests
- Poured drinks using standard pour according to specifications
- Managed strict beverage control to minimize waste
- Upheld strict cash handling procedures
- Processed orders on a computerized Point of Sale system
- Verified that guests at the bar were of legal age
- Refused service to intoxicated guests
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
Bartender
Rocky's Bar and Grill
05.2013 - 08.2015
- Evaluated quality of representatives' phone calls and provided feedback to management
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes
- Upheld strict cash handling procedures
- Processed orders on a computerized Point of Sale system
- Verified that guests at the bar were of legal age
- Refused service to intoxicated guests
- Greeted guests in a timely and professional manner
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
- Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service
- Greeted guests in a timely and professional manner
- Waited on multiple customers at the bar and throughout the bar area
- Received beverage orders from wait staff and delivered beverages to guests
- Enthusiastically and appealingly described food and drink specials to guests
- Poured drinks using standard pour according to specifications
- Managed strict beverage control to minimize waste
- Upheld strict cash handling procedures
- Processed orders on a computerized Point of Sale system
- Verified that guests at the bar were of legal age
- Refused service to intoxicated guests
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
Server
Redneck Heaven
06.2012 - 11.2013
- Spoke with patrons to ensure satisfaction with food and service
- Skillfully promoted items on beverage lists and weekly restaurant specials
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Provided excellent customer service
- Consistently offered professional, friendly and engaging service
- Quickly recorded transactions in MICROS system to deliver prompt service.
Server
Tilted Kilt Pub & Eatery
11.2011 - 05.2012
- Provided friendly and attentive service and exceptional hospitality
- Stocked service stations with items such as ice, napkins, and straws
- Cleaned and organized eating, service, and kitchen areas
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members
- Skillfully promoted items on beverage lists and weekly restaurant specials
- Spoke with patrons to ensure satisfaction with food and service.
Server
H20 Hookah Lounge
04.2010 - 10.2011
- Responded to all customer inquiries thoroughly and professionally
- Greeted customers in a timely fashion, while quickly determining their needs
- Engaged with customers in a sincere and friendly manner
- Built relationships with customers to increase likelihood of repeat business.
Certified Nursing Assistant
Senior Care Center
06.2009 - 02.2010
- Developed and implemented nursing care plans
- Scheduled and accompanied clients to medical appointments
- Maintained a clean, healthy and safe environment
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Cashier/Deli
Walmart Supercenter
02.2008 - 06.2009
- Trained new cashiers on procedures, customer service and sales techniques
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Prepared daily food items, and cooked simple foods and beverages
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Identified potential shoplifters and alerted management
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Kennel Assistant
Texas Pet Bed & Breakfast
04.2004 - 02.2008
- Cleaned kennels, examination and grooming rooms
- Provided emergency first aid to animals as needed
- Played with, petted and brushed cats and dogs to relieve anxiety while owners were out of town
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
Education
Some College (No Degree) - Forensic Science
North Central Texas College
Scranton, CorinthHigh School Diploma -
John H. Guyer High School
Denton, TexasSkills
- Problem Solving Abilities
- Service Coordination
- Technical Knowledge
- Organizational Skills
- Decision Making Abilities
- Detail Oriented
- Geographical Knowledge
- Task Delegation
- Critical Thinking
- Computer Proficiency
- Follow-up Skills
- Strong Multitasking
Additional Information
Certified Notary Public for the state of Texas. My commission expires in 2025.
Certification
State of Texas Notary Public. Notary expires 04/21/2025
Timeline
Service Dispatcher
Harper Electric
06.2023 - Current
Junior Estimator
Harper Electric
12.2022 - 06.2023
Invoicing Specialist
National Roofing Partners
05.2017 - 12.2022
Inside Sales Associate
National Roofing Partners
05.2017 - 12.2022
Customer Service Manager
National Roofing Partners
05.2017 - 12.2022
Proposal Coordinator
National Roofing Partners
05.2017 - 12.2022
Bartender
Crazy 8's Billards
03.2017 - 03.2017
Bartender
The Point After North
05.2014 - 09.2020
Bartender
Rocky's Bar and Grill
05.2013 - 08.2015
Server
Redneck Heaven
06.2012 - 11.2013
Server
Tilted Kilt Pub & Eatery
11.2011 - 05.2012
Server
H20 Hookah Lounge
04.2010 - 10.2011
Certified Nursing Assistant
Senior Care Center
06.2009 - 02.2010
Cashier/Deli
Walmart Supercenter
02.2008 - 06.2009
Kennel Assistant
Texas Pet Bed & Breakfast
04.2004 - 02.2008
Some College (No Degree) - Forensic Science
North Central Texas College
High School Diploma -
John H. Guyer High School
State of Texas Notary Public. Notary expires 04/21/2025
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