Jessica Kaster
Green Bay,WI
Summary
Dynamic professional with extensive experience at Proctor & Gamble, excelling in maintenance troubleshooting and cross-functional teamwork. Proven track record in optimizing production processes and enhancing operational efficiency. Recognized for critical thinking and conflict resolution skills, contributing to significant cost-saving initiatives and streamlined workflows in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Operating Technician / Team Lead
Proctor & Gamble
10.2020 - Current
- Operated machinery and equipment following safety protocols to ensure efficient production processes.
- Assisted in routine maintenance checks to uphold operational efficiency and prevent equipment failures.
- Monitored production lines for quality control, identifying and reporting any defects or issues promptly.
- Collaborated with team members to streamline workflows and enhance overall productivity on the floor.
- Learned proper handling of materials and tools to support daily operations effectively.
- Participated in training sessions to understand operational standards and improve job performance.
- Contributed to cost-saving initiatives by recommending energy-efficient solutions and optimizing resource usage during operations.
- Reduced downtime for operations by swiftly identifying and rectifying technical issues.
- Supported new employee training by sharing technical expertise and assisting with hands-on demonstrations.
- Streamlined communication between departments, coordinating with other technicians and supervisors to address operational concerns.
EMT
St Vincent Hospital, HSHS
11.2013 - 09.2020
- Administered emergency medical care to patients in high-pressure situations.
- Collaborated with healthcare professionals for effective patient transport and treatment.
- Monitored vital signs and documented patient conditions during transport to medical facilities.
- Conducted thorough assessments of patient needs, ensuring timely interventions.
- Maintained readiness of medical equipment and supplies for emergency response operations.
- Educated community members on basic first aid and emergency preparedness techniques.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Evaluated patient histories to assess and prioritize levels of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
911 Dispatcher
Brown County Human Services
05.2019 - 06.2020
- Managed high-pressure emergency calls, quickly assessing situations and prioritizing responses.
- Operated advanced communication systems to relay critical information to first responders.
- Coordinated with multiple agencies to ensure efficient resource allocation during emergencies.
- Streamlined documentation processes, ensuring compliance with federal and state reporting requirements.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Education
No Degree - Health Sciences
NWTC
Green Bay, WISkills
- Maintenance troubleshooting
- Adaptable to change
- Safety protocols adherence
- Preventive maintenance planning
- Conflict resolution
- Critical thinking aptitude
- Cross-functional teamwork
- System optimization
- Continuous improvement techniques
- Production line support
- Teamwork
- Time management
- Attention to detail
Accomplishments
- Supervised team of 13+ staff members.
Timeline
Operating Technician / Team Lead
Proctor & Gamble
10.2020 - Current
911 Dispatcher
Brown County Human Services
05.2019 - 06.2020
EMT
St Vincent Hospital, HSHS
11.2013 - 09.2020
No Degree - Health Sciences
NWTC
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