Jessica Katsouris
Tampa,USA
Summary
Ambitious retail leader with a strong background in inventory management and customer service. Expertise in optimizing team performance and enhancing operational efficiency through data-driven strategies. Committed to driving revenue growth while delivering exceptional customer satisfaction.
Overview
11
11
years of professional experience
Work History
Inventory and Fulfillment Manager
Nordstrom Rack
Tampa, FL
10.2021 - 06.2026
- Hire, retain and develop top-tier talent for the inventory and fulfillment teams
- Manage labor expenses, streamline schedules based on forecasts, and boost overall team productivity
- Maintained an efficient process for order fulfillment to ensure accuracy and timely delivery of goods.
- Resolved any customer service issues related to order fulfillment in a timely manner.
- Conducted regular RFID audits to maintain inventory accuracy and prevent discrepancies.
- Received, checked-in and stocked merchandise throughout store, helped lead store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Customer Service Supervisor
Burlington
Seminole, FL
01.2015 - 10.2021
- Proactively solved customer complaints, ensured a fast and friendly checkout experience, and drove improvements in customer feedback.
- Trained new staff on company policies and service standards.
- Coordinated schedules to maintain adequate staffing levels.
- Maintained a neat, orderly front end, troubleshot register issues, and reinforced company asset protection strategies to reduce shrink.
Education
High School Diploma - General High School Curriculum
Pinellas Park High School
Pinellas Park, FLSkills
- Inventory management
- Order fulfillment
- RFID inventory control
- Labor cost management
- Team leadership
- Quality assurance
- Effective communication
Accomplishments
- 5x Cash Call Winner - Exceeded KPI metrics
- Leader of the Quarter for Q4 2024 - Lead KPI metrics for Central Florida
- President’s Cup Winner 2025 - Largest increase of volume vs LY sales
Timeline
Inventory and Fulfillment Manager
Nordstrom Rack
10.2021 - 06.2026
Customer Service Supervisor
Burlington
01.2015 - 10.2021
High School Diploma - General High School Curriculum
Pinellas Park High School