Summary
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic

Jessica KAUFFMAN

Columbus,OH

Summary

Enthusiastic student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the task at hand with training in various Business and Marketing strategies. Extensive experience in retail industry and proven track record of exceeding sales targets and driving efficiency through innovative solutions. Offers excellent communication and organizational skills, with talents for negotiating and building relationships with vendors.

Work History

Customer Experience Lead

Victoria's Secret & PINK
01.2024 - Current
  • Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
  • Linking results to behaviors and actions to drive top-line sales.
  • Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
  • Additional duties as assigned, including but not limited to: Floor set execution, Product launch support, onboarding, and shipment processing.

Owner

J.Lynn Designs
08.2023 - Current
  • Created unique, custom apparel for Ohio State students.
  • Increased sales by implementing effective marketing strategies and optimizing product listings.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing for materials and products.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through proactive communication.

Computer Science Tutor

Dennis Learning Center
08.2023 - Current
  • Increased student comprehension in computer science by utilizing personalized teaching methods and adapting to individual learning styles.
  • Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.

Full - Time Selling Associate

Victoria's Secret & PINK
11.2023 - 01.2024
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved daily sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Employee of the Month May 2024
  • Played an integral role in the set up, and launch of the Easton Town Centre Store of Future.

Fashion Week Volunteer

Columbus Fashion Council
08.2023 - 09.2023
  • Enhanced event organization by efficiently coordinating and managing fashion show schedules.
  • Assisted in the successful execution of runway shows by ensuring timely model preparations and fittings.
  • Streamlined backstage operations by effectively organizing garments, accessories, and other materials.

Education

Bachelor of Science - Business Administration

The Ohio State University
Columbus
05.2025

Skills

  • Certified in Microsoft Office Suite, Adobe Creative Cloud, Access
  • Six Sigma White Belt
  • Content Marketing
  • Team Collaboration
  • Creative Problem Solving
  • Customer Service
  • Leadership
  • Decision Making
  • Client Relationship Building
  • Process Improvement

Websites

Additional Information

Computer Skills: Microsoft Office Suite (Excel, PowerPoint, Word), Google Applications, Microsoft Access, Adobe Creative Suite(Photoshop, Lightroom, Illustrator

Interest: Fashion trend forecasting, Content creation, Embroidery

Timeline

Customer Experience Lead

Victoria's Secret & PINK
01.2024 - Current

Full - Time Selling Associate

Victoria's Secret & PINK
11.2023 - 01.2024

Owner

J.Lynn Designs
08.2023 - Current

Computer Science Tutor

Dennis Learning Center
08.2023 - Current

Fashion Week Volunteer

Columbus Fashion Council
08.2023 - 09.2023

Bachelor of Science - Business Administration

The Ohio State University

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Jessica KAUFFMAN