JESSICA KEANE
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
22
22
years of professional experience
Work History
Office Manager
The Family Counseling Center of Central Georgia
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Gas Station Clerk
Rainbow Fuel Station
10.2020 - 03.2022
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained a clean and organized store environment for improved customer experience.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Attendant Care
Project Amor
01.2019 - 03.2020
- Assisted clients with activities of daily living (ADLs), including bathing, grooming, dressing, and toileting.
- Provided mobility support, including use of wheelchairs, walkers, and safe transfer techniques.
- Administered medication as prescribed and documented dosage and timing accurately.
- Prepared nutritious meals and assisted with feeding when necessary.
- Supported clients with housekeeping tasks such as laundry, cleaning, and organizing personal spaces.
- Assisted with scheduling medical appointments and accompanied clients to ensure proper communication and care continuity.
- Followed individualized care plans and updated care documentation regularly.
- Maintained client privacy and dignity in accordance with HIPAA and professional care standards.
- Documented and logged all medications given, miles transported and who all was transported. Managed time sheet.
- Provided exceptional customer service by promptly addressing guest needs and requests.
Office Associate
Helzberg Diamonds
10.2015 - 11.2017
- Processing all transactions in accordance with company policies and procedures including loss prevention, operational and human resources.
- Assisting office Manager with operational audits and inventory counts.
- Achieving personal sales and extended warranty goals by working on sales floor.
- Provided exceptional customer service by assisting guests with inquiries, order processing, and follow-ups.
- Supported daily store operations including inventory control, merchandising, and POS system transactions.
- Maintained accurate records for sales, repairs, and layaways, ensuring data integrity and timely processing.
- Ensured compliance with company procedures and maintained confidentiality of sensitive information.
- Processed financial transactions and balanced cash drawers with accuracy.
- Managed shipping and receiving of merchandise, verifying quantities and condition upon arrival.
- Contributed to team success by taking initiative in completing tasks and supporting store goals.
AIR TRANSPORTATION
AIR FORCE RESERVE
04.2009 - 09.2016
- Responsible for all aspects of Aerial Port Operations. Such as cargo handling, loading/unloading, and training. Set/on computer systems to include but not limited to Global Air Transportation Execution System (GATES), Training Business Area (TBA), eFinance and Microsoft Office (Outlook, Excel, Access, Word, and PowerPoint).
- Tasked to check in passengers and cargo, schedule, load and escort passengers and cargo to aircraft.
- Utilized data analytics tools to identify trends in air transportation operations, using insights gained to drive continuous improvement efforts.
- Assist in determining the quantity and type of cargo to be loaded according to allowable aircraft cabin load and also check cargo manifest information, and identifying overage, shortage or damage.
- Provided information of schedules, routes, air movement requirements, and arranged travel and local facilities for passengers and aircrews.
- Operated MHE (K-loaders, forklifts, cargo loaders) with zero safety violations.
- Enhanced air transportation efficiency by coordinating and managing cargo movement procedures.
- Validated documentation for hazardous cargo in compliance with AFMAN 24-204; ensured safe transport of HAZMAT shipments.
- Managed aircraft load planning and weight/balance calculations.
- Inspected and prepared pallets; ensured cargo met airworthy standards and mission timelines.
ADMINISTRATIVE ASSISTANT
AIR FORCE RESERVE
04.2012 - 05.2016
- Administrative support and point of contact for Commander and Commander Support Staff (CSS).
- Reviewed correspondence, edited, and composed for accuracy and sent and received unit/squadron mail.
- Served as a point of contact for civilian and military position utilization. Keeping an effective working relationship with both military and civilian personnel and on and off base agencies.
- Skilled in office automation products such as Microsoft Office (Outlook, Excel, Access, Word, and PowerPoint). Created data spreadsheets, charts, slides and reports for training/briefings and awards/decorations.
- Automatic Data Processing Equipment (ADPE) custodian, and a Government Purchase Card (GPC) holder for the unit.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Administrative support programs responsible for producing or approving travel orders, submitting pay to Unit Training Assembly Processing Systems (UTAPS), and monitored time and attendance for unit personnel during unit training assemblies, ensuring input of accurate data, approving travel vouchers in Defense Travel System (DTS), assisted the Unit Fitness Program Manager (UFPM) in scheduling tests and maintaining unit personnel files and assisted in coordinating and scheduling the Drug Demand Reduction (DDR) program.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
POSTAL CLERK
PMAS CORPORATION
09.2011 - 05.2012
- Performed various duties including knowledge and compliance with postal and regulations company policies, managed confidential data, data entry and maintaining records and record keeping.
- Kept a close working relationship with the contracting office and military postal office personnel to facilitate and expedite all programs, documentation and training requirements.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
- Moved bulk containers and large parcels with forklifts.
- Utilized customer service skills to provide exceptional service for repeat clientele.
CASHIER
THE DINER
02.2011 - 05.2012
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels and ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Restocked and organized merchandise in front lanes.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
SALES ASSOCIATE
LONDON TRADING COMPANY
02.2005 - 07.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
HEALTH SERVICE MANAGEMENT APPRENTICE
Air Force Reserves
01.2004 - 10.2004
- Managed and maintained patient medical records, ensuring 100% accuracy and confidentiality in compliance with HIPAA regulations.
- Supported clinical operations by coordinating appointments, referrals, and medical readiness tasks for personnel.
- Utilized military medical systems such as AHLTA, CHCS, and MHS GENESIS to input and retrieve patient data efficiently.
- Conducted quality checks and audits on medical documentation to ensure regulatory compliance and readiness standards.
- Provided frontline customer service to military members, retirees, and dependents, resolving administrative issues and inquiries.
- Trained in healthcare administration, medical terminology, TRICARE systems, and military health policies.
- Collaborated with interdisciplinary healthcare teams to support mission readiness and optimize patient care delivery.
- Coordinated and prepared forms and publications.
- Monitored the Unit Personnel Management Roster to ensure correct assignment of personnel resources.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Implemented suggestions from mentors, leading to enhanced productivity and skill development.
Education
Technical or Occupational Certificate -
Dobbins ARB, Transportation Proficiency Center
Marietta, GA10.2009
Technical or Occupational Certificate - undefined
Sheppard AFB, Medical Administration Technical School
Wichita Falls, TX10.2004
Technical or Occupational Certificate - undefined
Lackland AFB, Basic Military Training
San Antonio, TX06.2004
High School or equivalent - undefined
McLoud High School
McLoud, OK05.2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Document management
- Clerical support
- Credit and collections
- Mail handling
- Operations management
- Documentation and control
- Goal setting
Training
I have acquired 38 credits toward a CCAF. 66 collage credits total.
Timeline
Office Manager
The Family Counseling Center of Central Georgia
08.2023 - Current
Gas Station Clerk
Rainbow Fuel Station
10.2020 - 03.2022
Attendant Care
Project Amor
01.2019 - 03.2020
Office Associate
Helzberg Diamonds
10.2015 - 11.2017
ADMINISTRATIVE ASSISTANT
AIR FORCE RESERVE
04.2012 - 05.2016
POSTAL CLERK
PMAS CORPORATION
09.2011 - 05.2012
CASHIER
THE DINER
02.2011 - 05.2012
AIR TRANSPORTATION
AIR FORCE RESERVE
04.2009 - 09.2016
SALES ASSOCIATE
LONDON TRADING COMPANY
02.2005 - 07.2008
HEALTH SERVICE MANAGEMENT APPRENTICE
Air Force Reserves
01.2004 - 10.2004
Technical or Occupational Certificate - undefined
Sheppard AFB, Medical Administration Technical School
Technical or Occupational Certificate - undefined
Lackland AFB, Basic Military Training
High School or equivalent - undefined
McLoud High School
Technical or Occupational Certificate -
Dobbins ARB, Transportation Proficiency Center
Similar Profiles
Kayla PivikKayla Pivik
Licensed Clinical Social Worker at Central Wyoming Counseling CenterLicensed Clinical Social Worker at Central Wyoming Counseling Center
Katie PoulsenKatie Poulsen
Certified Peer Support Specialist at Central Utah Counseling CenterCertified Peer Support Specialist at Central Utah Counseling Center
Elizabeth C. BurkeElizabeth C. Burke
Certified Peer Support Specialist at Central Nassau Guidance And Counseling CenterCertified Peer Support Specialist at Central Nassau Guidance And Counseling Center
Stephanie HallStephanie Hall
Office Manager at Alpha DesignsOffice Manager at Alpha Designs
Lisa ComptonLisa Compton
Office Manager at Compton's Auto RepairOffice Manager at Compton's Auto Repair