Summary
Results-driven professional with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking, and communication. Bringing many years of experience in the field. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Service Manager
Liberty Kenworth
05.2021 - 08.2025
- Directly responsible for optimizing the shop labor of up to 18 diesel technicians, driver, porter, & 4 service writers while managing thousands of customers and their trucks.
- Increased yearly labor profit 43.49% over 4 years.
- Created processes to reduce customer downtime while increasing productivity & customer satisfaction ratings.
- Developed a training program to build solid / warranty certified engines & transmission technicians. 8 completed in 4 years.
- Lead my team to move past simply repairing trucks but determining the root cause of the failure & preventing future failure from occurring.
- Working mechanical knowledge of Kenworth, Paccar, & Cummins engines as well as Eaton, & Meritor transmissions.
Service Manager
Hoover Truck & Bus Center
09.2018 - 04.2021
- Directly responsible for 8 diesel technicians while being the warranty administrator for Blue Bird, Daimler, Cummins, Eaton, & Meritor.
- Effective P&L management took our dealership from 4 operating bays to a new building with 16 operating bays.
- Built strong customer relationships & developed new relationships to continue constant growth of the dealership.
- Continuous Improvement liaison for Daimler Elite Support.
- Created processes to reduce customer downtime while increasing productivity & customer satisfaction ratings.
- Worked with OEM Reps performing breakdown analysis on new failures.
Service Manager (Multi Locations)
Ryder Trucks
01.2010 - 02.2018
- Responsible for optimizing labor at multiple shops, and the last having 15 diesel technicians & 318 units.
- Directly responsible for maintenance promise, preventative maintenance quality and breakdown analysis to find root cause.
- Ensure compliance with Safety, State, Federal, & OSHA.
- Implemented cost control measures for maintenance operations, budget control, and each locations P & L.
- Performed Quality Inspections.
- Trained new technicians.
Education
Bachelor of Science - Business Management
01.2007
Additional courses in accounting.
GPA 3.98
Skills
Cross-functional leadership
Warranty management
Time management
Labor optimization
Cost reduction strategies
Multitasking and organization
Work planning and prioritization
Process creation and optimization
Problem solving
Reporting and documentation
Quality control measures
Compliance management practices
Data analytics
Microsoft 365 proficiency
Logistics management
Fleet operations
Breakdown analysis
Effective communication
Strategic business planning
Data management
Schedule management
Shift scheduling
Analytical thinking
Rapport building
Vendor sourcing
Continuous improvement
Forecasting
Service scheduling
Flexible schedule
Workflow management
Maintenance planning
KPI monitoring
Service delivery optimization
Service documentation
Operational efficiency
Program follow-up and assessment
Verbal and written communication
Business development
Conflict resolution
Office administration
Inventory management
Critical thinking
Preventive Maintenance
Contract management
Goal oriented
Staff management
Problem-solving
Service and parts teams management
Workplace safety
Multiple priorities management
Coursework
OEM Courses Completed Online & Hands On Courses, 08/01/10 - 07/31/25, Cummins Warranty Specialist, Daimler (Freightliner, Western Star, Detroit), Kenworth, Paccar, Eaton, Meritor, & Blue Bird Warranty,
Affiliations
- Building a bio green roof, rainwater collecting system greenhouse to produce organic foods for my dream kitchen. Opening moms.spicy.affair in 2026
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Service Manager - Liberty Kenworth
05.2021 - 08.2025
Service Manager - Hoover Truck & Bus Center
09.2018 - 04.2021
Service Manager (Multi Locations) - Ryder Trucks
01.2010 - 02.2018
American Intercontinental Online - Bachelor of Science, Business Management
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