Jessica Keck
Hillsboro
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Customer Service Industry. A solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Nimbus Pet Hospital
Dr. Saum Hadi
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Specialist
Bethany Family Pet Clinic
08.2021 - 04.2024
- Efficiently multitasked activities, working in a fast-paced environment.
- Tactfully deescalated tense situations when dealing with unsatisfied customers.
- Built lasting relationships with clients: asked for by name by several clients, to personally oversee their pet’s care.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients, including cash, credit cards, and checks.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Kept track of client's payment history and updated account information accordingly.
- Protected patient information by observing strict HIPAA guidelines.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Greeted clients and their pets upon arrival at the clinic.
Customer Service Representative/Veterinary Assistant
Best Friends Animal Hospital and Urgent Care Center
07.2018 - 07.2021
- Answered phone calls, emails, and web chats in a timely manner.
- Assisted veterinarians with examining, diagnosing, and treating animals for various illnesses and injuries.
- Provided detailed patient care instructions to pet owners.
- Maintained accurate medical records of all patients.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood, and fecal samples for laboratory analysis.
- Greeted customers and provided assistance with inquiries.
Administrative Assistant
Raytheon
07.2017 - 06.2018
- Maintained the daily schedule for the senior warehouse executive.
- Completed detailed customs paperwork for critical parts and equipment being shipped internationally.
- Performed inventories and inspections of stocked warehouse parts.
- Packaged parts and equipment that were being shipped to multiple NATO training sites.
- Answered phone calls and emails in a timely manner.
Canine Coach
Sam Russel’s Pet Provision
07.2012 - 11.2014
- Provided daily care and training of the local police K9 unit, including feeding, grooming, exercising, and maintaining general health.
- Consistently maintained order and a playful environment with multiple dogs of varying temperament.
- Monitored the health of canines by checking vital signs and administering medications as prescribed.
- Kept detailed records of canine behavior and health for each animal in my care.
- Ensured that all dog kennels and play areas were sanitary and safe, at all times.
Education
Hillsboro Police Department Community Academy
Hillsboro, Oregon03-2024
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Penn Foster Career School
Scranton, Pennsylvania03-2014
High School Diploma - undefined
Mitchell High School
Colorado Springs, Colorado06-1998
No Degree - Peaceful Euthanasia Specialist
Lap of Love
12-2024
Skills
- Patient and dependable
- Customer Service oriented
- Fast-pace learner
- Gentle and caring
- Compassion in sensitive situation
- Problem solver
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Calm under pressure
- Active listening
Certification
- Fear Free Level 2 Certification
- 12/2023
Timeline
Nimbus Pet Hospital
Dr. Saum Hadi
04.2024 - Current
Customer Service Specialist
Bethany Family Pet Clinic
08.2021 - 04.2024
Customer Service Representative/Veterinary Assistant
Best Friends Animal Hospital and Urgent Care Center
07.2018 - 07.2021
Administrative Assistant
Raytheon
07.2017 - 06.2018
Canine Coach
Sam Russel’s Pet Provision
07.2012 - 11.2014
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Penn Foster Career School
High School Diploma - undefined
Mitchell High School
Hillsboro Police Department Community Academy
No Degree - Peaceful Euthanasia Specialist
Lap of Love