Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Keene

Killeen

Summary

Experienced retail management professional with over 7 years of expertise in store operations, customer service, and team leadership. Proven success in driving sales growth, improving customer satisfaction, and fostering a positive work environment. Skilled in inventory control, merchandising, and vendor management. Proficient in cash control, daily reports, and store opening/closing procedures. Strong analytical, communication, and teamwork skills. Adapts quickly to new environments. Committed to contributing to team success and professional development. Brings a positive attitude and dedication to continuous learning and growth. Top 5% managers award out of 20,000 store managers two years in a row for successfully exceeding in sales goals, lowest shrink percentage goals, store ready and customer satisfaction surveys. Maintained a 4.9% for Google reviews for two years as the store manager.

Overview

22
22
years of professional experience

Work History

Service Lead

Big Lots
04.2023 - 02.2025
  • Proficient with store Pos systems Word, Excel, & PowerPoint and ability to adapt to additional software programs
  • Managed cash register operations, accurately handling cash and card transaction,daily operations
  • Opening and closing procedures
  • Maintain excellent interactions and relationships with guests
  • Answering questions regarding products, concerns or questions
  • Learned and communicated store programs and strategic thinker standards to employees for optimal quality, freshness, safety and cleanliness
  • Personnel development
  • Vendor Management
  • Developed relationships using strong issue resolution and dynamic communication skills with customers
  • Merchandising products per plan to maximize sales
  • Met proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success and the stores needs

Store Manager

Shoe Carnival Inc.
08.2022 - 04.2023

Store Manager

Dollar General Corporations
02.2019 - 08.2022
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Managed inventory control, cash control, and store opening and closing procedures
  • Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent longterm habits
  • Completed schedules and payroll weekly
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Trained and guided team members to maintain high productivity and performance metrics
  • Processed monthly paperwork and files neatly, correctly and per law
  • Reduced operational risks while organizing data to forecast performance trends
  • Reported issues to higher management with great detail

Foster Care Provider

State Of Oregon
01.2009 - 12.2018

Store Manager

Claire's Boutique
01.2003 - 06.2009

Education

High School Diploma -

Cottage Grove High School
Cottage Grove, OR

High School Diploma -

Lane Community College
Eugene, OR
03.2003

Skills

  • Vendor management
  • Organizational skills
  • Inventory control
  • Sales
  • Retail Management
  • Management
  • Cash handling
  • Stocking
  • Leadership
  • Merchandising
  • Communication skills
  • Pricing

Timeline

Service Lead

Big Lots
04.2023 - 02.2025

Store Manager

Shoe Carnival Inc.
08.2022 - 04.2023

Store Manager

Dollar General Corporations
02.2019 - 08.2022

Foster Care Provider

State Of Oregon
01.2009 - 12.2018

Store Manager

Claire's Boutique
01.2003 - 06.2009

High School Diploma -

Cottage Grove High School

High School Diploma -

Lane Community College
Jessica Keene