Jessica Keeth
Durango,CO
Summary
- Dedicated and results-oriented professional with diverse skill set. Possesses a strong focus on maintaining high standards and adhering to established procedures, and driven work ethic.
- Experience in fast-paced, high-level service management within luxury resort environments and tourist location hotels.
- Proficient in oral and written communication, interpersonal relations, property management systems, and various computer programs. Adept at working under pressure and efficiently delegating tasks.
- Offers fourteen years of experience in the food and beverage industry, along with four years as an entrepreneur. Additionally, has four years combined of experience as a resort Executive Manager and hotel General Manager in the hospitality sector.
Overview
17
17
years of professional experience
Work History
General Manager
Best Western Plus Rio Grande Inn
08.2024 - Current
- Downtown Durango hotel General Manager overseeing 101 rooms and an average of 40 employees.
- Hotel operations include: Guest relations, running property management systems (Canary and AutoClerk), room rate management, hotelier portal member website oversight, monitoring BestRev and Quicksight analytics, manages marketing and donation agreements.
- Creates and submits all contracts and RFPs with travel agencies and tourist organizations. Conducts contracts commission reconciliations, invoices, and payments. Assists with revenue management initiatives, actively participates in sales activities, negotiates rates, and oversees OTA profiles.
- Addresses guest feedback and review responses. Oversees Best Western Rewards program sign-ups and point distribution to meet required goals.
- Attentive to all hotel departments needs, oversees time clock management and corrections, conducts inspections, and maintains records of maintenance and legal compliance. Manages room refurbishment projects, oversees out-of-order room control, orders supplies for hotel remodels, orders all food supplies and liquor for breakfast buffet and bar, orders from several vendors for guest marketplace. Oversees front desk, housekeeping, and maintenance needs while ensuring appropriate inventory and par levels are maintained. Manages dining room and has served over 300 people in the mornings. Responsible for shift coverage and managing critical alerts. Required to attend training classes, regional district events, meetings, and Best Western conventions.
- Holds a General Manager Certification and committed to earning required General Manager points yearly through attendance at classes and necessary events.
Executive Manager
Dunton Hot Springs
07.2021 - 05.2024
- Executive Manager of Dunton Hot Springs Resort and Dunton River Camp, responsible for managing private property Pika and events venue The Barn. Worked in Guest Services department and provided support across all departments as Manager on Duty.
- Manager of the Housekeeping Department: Conducted staff-related activities including interviewing, training, recruiting, scheduling, ensuring compliance with regulations, delegating responsibilities, and ensuring completion of tasks across three properties.
- Demonstrated expertise in high-end luxury operations, with a strong knowledge of historic resort management. Proficient in Guest Services software and skilled in attention to detail, applying high-end techniques while maintaining a positive and professional demeanor. Utilized progressive leadership principles aligned with luxury resort standards.
- Accountable for the cleaning and upkeep of over 34 areas within the resort. Played a key role in developing the Housekeeping Department’s sustainability program, achieving a reduction of plastic and harsh chemical usage by over 50%. Redefined operational protocols for the housekeeping department, focusing on supply usage and waste reduction.
- Served as opening manager on duty, assisting various resort departments with initial operations, including supporting Guest Services, Front of House, and Housekeeping. Managed breakfast preparation tasks and assisted with early check-outs, luggage handling, final invoicing, and point of sale operations. Ensured that hot springs and common areas were well-stocked and prepared for guests.
- Certified Wilderness First Responder for the Dunton Activities Department, providing snowshoe and hiking guide services and assisted with shuttle driving.
- Collaborated with Dunton’s interior designer and Vice President to fulfill requests related to decor replacement, interior maintenance, inventory of cabins/tents/common areas, and necessary upkeep of historic cabins and luxury tents.
Owner
Into the Wild Photography and Decor
05.2020 - 07.2023
- Macramé Artist and Fine Art Photographer specializing in custom interior decor solutions for residential and commercial spaces.
- Expertise includes the production and sale of photographic prints in various formats (metal, wood, canvas), proficiency in photography-related software, online marketing strategies, website development, accounts payable and receivable management, financial transactions, bookkeeping, inventory management, and online retail sales including order fulfillment.
Owner
Into the Wild Holistics
05.2020 - 07.2023
- Young Living wholesale distributor of holistic and wellness products. Managed inventory accountability and ensures product availability for customer households. Proficient creating website and online media, including ordering, marketing, photography, as well as accounts payable and receivable.
Owner
Into the Wild Tours
05.2020 - 05.2023
- Served as a photographer and driver to and from archaeological and historic sites in the Southwest, relevant to my college degree.
- Tour and photo shoot locations included the San Juan Mountains, Southwest Four Corners, historic Highway 550, Canyon of the Ancients, Silverton, Ophir, Ouray, as well as various mining towns and historical sites.
Summer Season Boat Inspector
Colorado Parks and Wildlife
04.2021 - 07.2021
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with government regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections requiring attention or improvement in order to maintain regulatory compliance.
- Conducted inspections of boats, watercrafts, and equipment entering McPhee Reservoir.
- Objectives include preventing the contamination of lakes and reservoirs regarding the problems associated with aquatic nuisance species infestation.
- Provided guests with information regarding regulations related to the transport of Colorado fish and bait, as well as guidelines for the proper handling of wildlife.
- Performed thorough inspections of all boats and personal watercraft for compliance with fishing regulations and the use of legal bait within McPhee Reservoir and reported any violations to the appropriate authorities.
- Issued tags and receipts to all inspected boats and watercraft, documenting compliance in a centralized database for record-keeping purposes.
- Maintained, cleaned, and stored Parks and Wildlife sanitation equipment, ensuring adherence to high heat sanitation standards.
Bookkeeper/Wholesale Sales Representative
McDonald & Wilson Merchandising & Rentals
06.2013 - 01.2019
- Provided support for online wholesale ordering and retrieval of supplies. Facilitated retail order sales and managed accounts payable and receivable. Completed basic bookkeeping tasks, responded to emails and phone calls, maintained records of tax-related documents and receipts, organized building equipment inventory, cleaned office and storage facilities, and conducted inventory counts and logging.
Summer Sales Associate/Event Photographer
Hearts Desire Non-Profit Organization
06.2011 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Photographer for non-profit events.
Bar and Restaurant Manager
White Rock Beach Bar
04.2008 - 06.2011
- Restaurant & Bar Manager: Oversaw and scheduled staff including bartenders, waitstaff, and cocktail personnel. Responsible for managing opening and closing procedures, daily bar and restaurant operations, bartending, cash drawer reconciliation, documentation, and liquor inventory.
- Organized and supervised events related to volleyball leagues and coordinated scheduling.
- Actively participated in planning bar events for college functions for the University of Texas and Southern Methodist University, as well as events related to band performances, football gatherings, and foosball/dart tournaments.
- Led the redesign and ongoing maintenance of the bar: Created murals and revamped the bar's interior theme, procured necessary supplies, and documented design processes and improvements.
- Supervised safety and cleaning measures for swimming pools, in addition to overseeing lifeguard duties.
Education
Bachelor of Arts - Archaeology
Fort Lewis College
Durango, CO05-2020
Associate of Arts - Anthropology/Art History/Photography
Pueblo Community College
Pueblo, CO05-2018
Skills
- Leadership with over 50 employees
- Performance analysis
- Proficient in Property Management Systems, Word, Excel, Restaurant Systems
- Contract negotiations
- Client account management
- Director of Operations
- Vendors and procurement
- Management of multiple properties and venues
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Verbal and written communication
- Employee scheduling
- Labor cost controls
- Staff motivation
- Process improvements
- Deadline oriented
- Strategic planning
- Performance improvement
- Exceptional interpersonal communication
- Recruitment
- Troubleshooting expertise
Timeline
General Manager
Best Western Plus Rio Grande Inn
08.2024 - Current
Executive Manager
Dunton Hot Springs
07.2021 - 05.2024
Summer Season Boat Inspector
Colorado Parks and Wildlife
04.2021 - 07.2021
Owner
Into the Wild Photography and Decor
05.2020 - 07.2023
Owner
Into the Wild Holistics
05.2020 - 07.2023
Owner
Into the Wild Tours
05.2020 - 05.2023
Bookkeeper/Wholesale Sales Representative
McDonald & Wilson Merchandising & Rentals
06.2013 - 01.2019
Summer Sales Associate/Event Photographer
Hearts Desire Non-Profit Organization
06.2011 - 06.2013
Bar and Restaurant Manager
White Rock Beach Bar
04.2008 - 06.2011
Bachelor of Arts - Archaeology
Fort Lewis College
Associate of Arts - Anthropology/Art History/Photography
Pueblo Community College
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