Jessica Keith
Jacksonville,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Ascension St. Vincent
10.2023 - 01.2025
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Customer Service Representative
Florida Blue
08.2022 - 01.2023
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
Leasing Consultant
GoldOller
03.2021 - 02.2022
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
Florida Career College
Jacksonville, FLBusiness Financing Course
Jacksonville, FLHigh School Diploma -
Jean Ribault High School
Jacksonville, FL06-2011
Skills
- Patient-focused care
- Intake control
- Reliable team player
- Prioritizing stat orders
- Adaptable
- Payment collection
- Critical thinking
- Multitasking and organization
- Active listening
- Goal oriented
- Decision-making
- Customer complaint resolution
- Phone etiquette
- Adaptability and flexibility
Timeline
Medical Assistant
Ascension St. Vincent
10.2023 - 01.2025
Customer Service Representative
Florida Blue
08.2022 - 01.2023
Leasing Consultant
GoldOller
03.2021 - 02.2022
Florida Career College
Business Financing Course
High School Diploma -
Jean Ribault High School