JESSICA KELLER
Golden,CO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Restaurant Consultant, manager
Pho On 6th
Denver, CO
09.2021 - Current
- Hired, on-boarded and trained all FOH staff
- Created employee hand book
- Managed and guided staff during dining hours
- Made weekly schedule
- Responsible for implementing procedures for staff to follow best practices for health and safety guidelines
- Ensured high employee retention through one on one communication and incentives
- Terminated employees if needed based on poor work ethic and performance.
- Accomplished multiple tasks within established timeframes.
Assistant Site Manager
Svem Holdings Covid Drive
Denver, CO
11.2020 - 07.2021
- Site Set-up
- Medical Scribe using Centricity software
- Patient check-in using Test Directly Platform
- Inventory control for PPE for all staff
- Trouble shooting technical issues
- Manage daily site operations and workflow
Restaurant Manager
Angelos Taverna Restaurant Group
Denver, CO
08.2013 - 03.2020
- Ensured high employee retention through staff one on one meetings and staff incentives
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Created solutions based on customer inquiries
- Balanced books for all cash and credit card transaction
- Oversaw inventory for food, alcohol and dry goods
- Managed Expeditor to ensure all dishes were correct and being served on time
- Guided staff to maintain a successful restaurant by providing proper training and support
- Conducted weekly meetings and food training classes
- Built strong relationships with vendors and sales reps
- Maintained a positive cohesive work environment between front of house and back of house staff
- Menu development
- Driving sales through promotions and customer relations
Education
Associate of Science - Human Service/Social Science
Westchester Community College
Human Resource Management Certificates - undefined
Skills
- Attention to Detail
- Technical Proficiency
- Inventory Control
- Cross Team Collaboration and Communication
- People Management
- Customer Solution/Resolution Driven
- Microsoft Suite
- Ability to adapt to new technologies
- Proficient in Point of Sales systems
- Experience with HR software; Bullhorn and Mosaic
Timeline
Restaurant Consultant, manager
Pho On 6th
09.2021 - Current
Assistant Site Manager
Svem Holdings Covid Drive
11.2020 - 07.2021
Restaurant Manager
Angelos Taverna Restaurant Group
08.2013 - 03.2020
Associate of Science - Human Service/Social Science
Westchester Community College
Human Resource Management Certificates - undefined
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