Jessica Kelly
Delhi,NY
Summary
Motivated multifaceted worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences, yoga practices, mindfulness, and art therapy.
Focused and reliable Manager bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Family and community orientated. Dedicated to accuracy and streamlining systems for productive work.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Overview
15
15
years of professional experience
Work History
Restaurant Waiter
Hollow
06.2024 - Current
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Mindfulness and Meditation Teacher
Open
10.2018 - Current
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Advised students on selecting and developing effective study habits for self-enrichment topics.
- Helped clients set and achieve health and wellness goals.
- Supported students in identifying, setting and achieving personal goals.
- Facilitated learning of various self-enrichment topics through detailed lesson plans.
- Designed and implemented activities to help students explore and develop interests.
- Implemented research-based curriculum and instructional strategies for self-enrichment topics.
- Met needs of different students by adapting teaching materials and methods.
Yoga Instructor
Yoga International
06.2015 - Current
- Explained different yoga styles and poses to students.
- Developed safe and effective exercise programs for class members.
- Kept studio area safe, organized, and comfortable for students.
- Arrived early to set up room, greet students, and answer questions.
- Built relationships with students to boost rapport and word-of-mouth referrals.
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
Manager
Stage Cafe Honolulu
07.2022 - 03.2024
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Kids Art Teacher
Ani Art Academy Waichulis
02.2017 - 08.2022
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
- Taught classes on painting, collage, and color theory.
- Documented student work in order to exhibit and celebrate learning process of each child.
- Collaborated with colleagues to create stimulating art curriculums.
- Developed and implemented engaging art lessons for students in grades kindergarten through 12th.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Created supportive and inclusive learning environments to foster positive classrooms that support student growth and learning.
- Incorporated student interests and experiences to make learning relevant and meaningful.
Manager
Zenbunni Chocolates
03.2012 - 04.2015
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager
Brandy Melville USA
06.2011 - 08.2013
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed senior-level personnel working in marketing and sales capacities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Manager
The Human Bean
06.2010 - 05.2011
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Education
Bachelor of Arts - Fine Arts
Ani Art Academy
Koh Yoa Noi, Thailand05-2022
High School Diploma -
Bishop Manogue Catholic High School
Reno, NV06-2010
Skills
- Service quality
- Food service delivery
- Customer service
- Complaint resolution
- Allergy awareness
- Personal hygiene
- Upselling techniques
- Guest engagement
- Cash handling
- Order taking
- Group and individual instruction
- Multimedia instruction
- Charcoal and oil painting
- Lesson planning
- Classroom management
- Course development
- Art technique
- Progress reporting
- Project-based learning
- Student mentoring
- Motivational
Timeline
Restaurant Waiter
Hollow
06.2024 - Current
Manager
Stage Cafe Honolulu
07.2022 - 03.2024
Mindfulness and Meditation Teacher
Open
10.2018 - Current
Kids Art Teacher
Ani Art Academy Waichulis
02.2017 - 08.2022
Yoga Instructor
Yoga International
06.2015 - Current
Manager
Zenbunni Chocolates
03.2012 - 04.2015
Manager
Brandy Melville USA
06.2011 - 08.2013
Manager
The Human Bean
06.2010 - 05.2011
Bachelor of Arts - Fine Arts
Ani Art Academy
High School Diploma -
Bishop Manogue Catholic High School
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