Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Kemper

Ballston Spa,NY

Summary

Motivated professional with over 20 years of experience in digital advertising, automotive, marketing, public relations, training, and consultative selling. Demonstrated ability to identify key business partners and cultivate strong relationships with decision makers. Utilizes a consultative sales approach to drive business success and deliver value. Diverse industry background enhances creativity in developing effective advertising strategies.

Overview

21
21
years of professional experience

Work History

Client Success Manager

Cox Automotive
Albany, New York
06.2018 - Current
  • Managed client relationships to ensure satisfaction and retention.
  • Collaborated with cross-functional teams to address client needs effectively.
  • Conducted regular check-ins to gather feedback and resolve issues promptly.
  • Developed training materials for clients on product usage and features.
  • Analyzed client data to identify trends and improve service delivery.
  • Coordinated with sales teams to align client expectations with deliverables.
  • Created client success plans tailored to individual needs and goals.
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Assessed monthly reports to review client activity and identify opportunities.
  • Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
  • Conducted research to determine top prospective clients and continually cultivated sales pipeline.
  • Provided customers with technical support and guidance on product usage.
  • Advised management on changes needed in order to improve overall client satisfaction levels.
  • Served as an advocate for customers by providing feedback on product features or enhancements.
  • Coached team members on how best to interact with clients in order to exceed expectations.
  • Resolved issues concerning software and hardware for clients.

Performance Consultant

AutoTrader Group
Atlanta, Georgia
01.2016 - 06.2018
  • Built long-term, trusting relationships across all levels of dealer group accounts, including owners, GMs, NCMs, UCMs, and BDC managers at the store level.
  • Evaluated industry trends to recommend strategic initiatives for enhanced operational effectiveness.
  • Helped dealer group accounts to implement process enhancements to streamline operations and increase efficiency in workflows.
  • Served as a true team player by helping teammates cultivate new business, sharing best practices, overcoming obstacles, and providing feedback, utilizing past experience with training and development.
  • Effectively managed time between dealer visits, corporate meetings, trainings, documentation of dealer interactions utilizing email, text, Salesforce, Webex, in-person meetings, and phone.
  • Collaborated across Cox Automotive business units to help dealers achieve their goals.
  • Monitored outcome measures, program outcomes and performance improvement.
  • Conducted needs assessments to identify performance gaps and provided recommendations for improvement.
  • Advised senior leaders on ways to optimize their organization's human capital investments.
  • Coached employees on how to effectively utilize available technology tools for enhanced productivity.
  • Consulted with clients regarding strategic planning initiatives aimed at improving overall operational efficiency.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
  • Provided coaching and support to team leaders on performance-related challenges and solutions.

Roving Advertising Consultant/Training Specialist

AutoTrader.com
Northeast, NY
04.2015 - 01.2016
  • Effectively managed accounts in open territories, resulting in 0% churn and $25k in new business in 7 months.
  • Maintained and built trusting relationships across all levels of the dealerships, focusing on decision-makers to effectively evaluate needs and propose solutions for their challenges.
  • Collaborated across multiple business units on challenging dealers, resulting in market share and profit gain.
  • Conducted one-on-one coaching sessions with sales team members to improve performance and build relationships.
  • Collaborated with the regional sales director to deliver effective training and development materials at regional, district, and corporate meetings.
  • Utilized virtual training methods for the delivery of these materials when not in person.

National Sales Trainer

AutoTrader.com
Atlanta, Georgia
05.2012 - 04.2015
  • Assisted in organizing training sessions for sales staff across multiple regions.
  • Facilitated workshops to enhance communication and sales skills among team members.
  • Collaborated with management to identify training needs within the sales department.
  • Monitored participant engagement during training programs to ensure effective learning.
  • Developed best practices guidelines for national sales teams based on research findings.
  • Developed and implemented comprehensive sales training programs for national sales teams.
  • Organized and facilitated regional meetings with senior management representatives from multiple locations across the country.
  • Facilitated role-play exercises that allowed trainees to practice real-life scenarios in a safe environment.
  • Gathered feedback from participants following each training session and utilized it to modify future sessions as needed.
  • Conducted interactive workshops, seminars, and webinars to educate sales staff on product knowledge and selling techniques.
  • Recruited, trained and mentored sales team members, offering continuous support for professional development.
  • Created and coordinated group training classes in alignment with company sales objectives.
  • Developed and coordinated group training classes in alignment with company sales objectives.

Advertising Consultant

AutoTrader.com
Albany, New York
06.2008 - 05.2012
  • Responsible for managing a portfolio of 35 to 40 auto dealers while prospecting in the assigned territory.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Reviewed existing procedures to suggest necessary improvements.
  • Analyzed key performance indicators to identify effective strategies.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Collaborate with team members, and mentor new employees for ultimate success.

Time Warner Telecom

Time Warner Telecom
Albany, New York
09.2006 - 06.2008
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Identified potential new customers through research of industry trends and competitive analysis.
  • Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
  • Developed pricing strategies tailored to individual clients based on their unique needs.

Account Executive

CBS 6 Albany
Albany, New York
05.2004 - 09.2006
  • Identified potential new customers through research of industry trends and competitive analysis.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Participated in training sessions on topics related to sales techniques or industry regulations.
  • Developed and implemented integrated marketing campaigns across multiple industries to increase revenue in the assigned territory.

Education

Master of Arts - Communications

University At Albany
Albany, NY
05-2003

Bachelor of Arts - Communications

SUNY College At Plattsburgh
Plattsburgh, NY
05-2001

Associate of Arts - Communications

SUNY Fulton-Montgomery Community College
Johnstown, NY
05-1999

Skills

  • Customer relations
  • Teamwork and collaboration
  • Microsoft office
  • Task prioritization
  • Time management
  • Analytical thinking
  • Interpersonal communication
  • Friendly, positive attitude
  • Public speaking
  • Social perceptiveness
  • MS office
  • Training and development
  • Attention to detail

Timeline

Client Success Manager

Cox Automotive
06.2018 - Current

Performance Consultant

AutoTrader Group
01.2016 - 06.2018

Roving Advertising Consultant/Training Specialist

AutoTrader.com
04.2015 - 01.2016

National Sales Trainer

AutoTrader.com
05.2012 - 04.2015

Advertising Consultant

AutoTrader.com
06.2008 - 05.2012

Time Warner Telecom

Time Warner Telecom
09.2006 - 06.2008

Account Executive

CBS 6 Albany
05.2004 - 09.2006

Master of Arts - Communications

University At Albany

Bachelor of Arts - Communications

SUNY College At Plattsburgh

Associate of Arts - Communications

SUNY Fulton-Montgomery Community College

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