Jessica Kendrick
Killeen
Summary
Operations leader with over 20 years of progressive military leadership experience supporting senior executives in complex organizations. Proven record of improving operational performance through strategic planning, process improvement, and disciplined execution. Recognized for building high-performing teams, strengthening accountability, and driving measurable results in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SR Director of Operations (Healthcare & Readiness)
US Army, 1st Medical Brigade
Fort Hood, TX
06.2024 - 02.2026
- Served as executive advisor to a senior strategic commander, influencing operational strategy and medical readiness for 2,000+ personnel across geographically dispersed units.
- Directed multi-site operational planning and compliance oversight, sustaining deployability rates above 90 percent while aligning with federal and Department of War standards.
- Led brigade-level healthcare strategy and policy execution, managing cross-functional teams and a $25M+ medical logistics portfolio.
- Oversaw organizational readiness metrics and resource allocation across medical, logistics, and administrative teams, improving operational visibility and decision speed.
- Implemented process improvements that reduced fiscal expenditures by 35 percent while increasing operational efficiency and responsiveness.
Director of Medical Readiness & Healthcare
US Army, 36th Engineer Brigade
Fort Hood, TX
10.2020 - 06.2023
- Directed medical readiness strategy for 3,200+ personnel across four geographically dispersed units, sustaining deployability rates above 90 percent.
- Managed a $10M medical logistics portfolio and reduced fiscal year expenditures by 25 percent through strategic resource realignment.
- Increased provider availability by 30 percent by redesigning reporting systems and eliminating workflow bottlenecks.
- Achieved 90–98 percent regulatory compliance ahead of Department-level deadlines by strengthening inspection readiness and oversight controls.
- Reduced acute care wait times by 75 percent and expanded patient access by 60 percent through operational restructuring.
- Oversaw credentialing and sustainment programs for 100+ medical professionals, eliminating certification gaps and maintaining continuous clinical coverage.
Public Health Operations Manager
US Army, Public Health Activity - Hawaii
Honolulu, HI
05.2019 - 10.2020
- Led workforce operations for 130 personnel supporting regional public health programs across multiple functional areas.
- Served as senior advisor to executive leadership on readiness, compliance, performance management, and professional development strategy.
- Directed medical readiness tracking and accountability systems, ensuring accurate reporting across multiple enterprise databases.
- Strengthened policy enforcement and safety oversight programs, sustaining full compliance with organizational standards and inspection requirements.
- Implemented structured mentorship and leadership development initiatives that improved accountability and workforce performance.
Regional Healthcare Readiness Manager
US Army, Medical Readiness Command – Pacific
Honolulu, HI
04.2018 - 05.2019
- Directed multi-site medical readiness programs across regional healthcare organizations supporting 1,000+ personnel, improving compliance and operational effectiveness.
- Led training and deployability oversight initiatives, sustaining readiness rates above 90 percent across subordinate units.
- Analyzed enterprise readiness data to optimize resource allocation and eliminate performance gaps across multiple operational divisions.
- Managed medical protection systems and readiness databases ensuring 100 percent reporting accuracy during formal inspections.
- Supervised cross-functional clinical and administrative teams across geographically dispersed locations.
Clinical Operations Manager – Pediatrics
US Army, Tripler Army Medical Center
Honolulu, HI
06.2016 - 04.2018
- Directed operations for five pediatric outpatient clinics and two inpatient wards serving 36,000+ patients annually within a 194-bed tertiary medical center.
- Led 114 military, civilian, and contract personnel across clinical and administrative functions.
- Managed $10M+ in medical equipment and capital assets with full accountability.
- Ensured Joint Commission and NCQA compliance, sustaining regulatory readiness and quality standards.
- Improved clinical workflow efficiency and patient throughput through staff development and operational redesign.
Education
Master of Science - Public Administration
The University of Texas At El Paso
El Paso, TX05-2026
Bachelor of Arts - Organizational Leadership
US Army Commanding General War College
Leavenworth, KS06-2024
Associate of Applied Science - Health Sciences
American Military University
Ranson, WV11-2018
Skills
- Executive Leadership
- Healthcare Operations Leadership
- Regulatory Compliance
- Strategic Planning
- Budget Management
- Workforce Development
- Process Improvement
- Performance Analytics
- Risk Management
- Medical Logistics
- Clinical Program Oversight
- Organizational Readiness
Accomplishments
- Selected as a top-tier senior leader and ranked in the top 5 percent of peers, earning accelerated advancement and selection for strategic-level leadership roles.
- Designed and launched the brigade's first consolidated medical readiness center, closing long-standing reporting gaps and increasing compliance transparency across four multi-site operational units.
- Corrected systemic readiness shortfalls affecting more than 1,500 personnel during large-scale training operations, restoring full mission capability within a single training cycle.
- Reengineered administrative processing workflows, cutting documentation delays by 25 percent and increasing communication efficiency across subordinate units.
- Built a data-driven performance tracking model that allowed commanders to identify deployability risks early and take corrective action before inspections.
Certification
- Master Resilience Trainer (MRT)
- Master Fitness Trainer (MFT)
- Sexual Harassment/Assault Response Program (SHARP) Victim Advocate
- Equal Opportunity Leader (EOL)
- Drill Sergeant (U.S. Army Certified)
- Battle Staff Noncommissioned Officer
- Advanced Leader Course (ALC) – Healthcare
- Senior Leader Course (SLC) – Healthcare
- Sergeants Major Academy
- Advanced Emergency Medical Technician (AEMT)
- Basic Life Support (BLS)
Timeline
SR Director of Operations (Healthcare & Readiness)
US Army, 1st Medical Brigade
06.2024 - 02.2026
Director of Medical Readiness & Healthcare
US Army, 36th Engineer Brigade
10.2020 - 06.2023
Public Health Operations Manager
US Army, Public Health Activity - Hawaii
05.2019 - 10.2020
Regional Healthcare Readiness Manager
US Army, Medical Readiness Command – Pacific
04.2018 - 05.2019
Clinical Operations Manager – Pediatrics
US Army, Tripler Army Medical Center
06.2016 - 04.2018
Master of Science - Public Administration
The University of Texas At El Paso
Bachelor of Arts - Organizational Leadership
US Army Commanding General War College
Associate of Applied Science - Health Sciences
American Military University
Technical
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Teams
- SharePoint
- Medical Protection System (MEDPROS)
- Global Combat Support System – Army (GCSS-A)
- Medical Material Mobilization Planning Tool (M3PT)
- Digital Training Management System (DTMS)
- Commander's Portal Access Manager (CPAM)
- Army Disaster Personnel Accountability and Assessment System (ADPAAS)
- Joint Commission (TJC) Compliance
- National Committee for Quality Assurance (NCQA) Standards